Customer Service Technical Support

SHEILA JOSEPH

**** * ******** **.

Citrus Springs, FL 34434

Phone: 754-***-****

*********@*****.***

Background Information

Employment History

Operations Specialist/Time Collection Specialist

11/2019-Current ProLogistix/Employbridge FL Remote

Manage electronic timekeeping systems and VMS. Provide information and answer employee questions regarding payroll related issues. Handle invoice as well as pay and rate issues.

Personnel Supervisor

11/2015-11/2019 ProLogistix/Employbridge Indianapolis, IN

Conduct interviews for job placement, analyze candidate and verify employment eligibility.

Determine if applicant meets job requirements by studying job description and qualifications. Attract applicants by placing job advertisements. Manage multiple client accounts. Conduct orientations, schedule assignments, monitor associates from different job sites, provide coaching and training.

Recruiter

10/2015-11/2015 Integrity Staffing Solutions Indianapolis, IN

Determine applicant requirements by reviewing job descriptions and qualifications, conduct interviews for job placement; analyze candidate responses, and verify employment eligibility.

Assistant Manager

06/2013 - 05/2015 US 5147 S Kirkman Rd, Orlando, FL

Leaders

Responsible for sales and customer service, create customer excitement about new items; respond to customer inquiries, merchandise ordering, scheduling, conducting interviews, and inventory control. New hire training/Staff training.

Technical Support Specialist

08/2010 - 10/2012 Teleperformance Margate, FL

USA

Responsible for providing customer service and technical support for mobile devices. Dealt with customers by telephone.

Collection Agent

01/2008 - 02/2009 Applied 5401 Broken Sound Blvd NW, Boca Raton, FL

Card

Systems

Collections Associate January 2008 to February 2009 Applied Card Systems - Boca Raton, FL Inbound/Outbound collections, contacted debtors by telephone, performed Skip Tracing activities, receive payments and post amounts paid to customer accounts, persuade customers to pay amounts due on credit accounts, arrange for debt repayment or establish repayment schedules based on customer's financial situations.

Shift Manager

05/2005 - 01/2008 Taco Fort Lauderdale, FL

Bell

Shift Manager May 2005 to January 2008 Taco Bell - Fort Lauderdale, FL Responsible for sales/customer service, create customer excitement about new items, respond to customer inquiries, fill-in cashier, food prep, conducting interviews, inventory control, and outdoor advertising. New hire training.

Education and Training

Completion Issuing Qualification Course of Study Date Institution

BC Fort 1 Year of College or a Health Service

Lauderdale, FL Technical or Vocational Administration

School

Completion Issuing Qualification Course of Study Date Institution

Allison Remote Diploma in HR Management

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