Customer Service Success

SKILLS

• Case Building • Excellent Communication

• Data Entry and Management • Complaint Handling

• Customer Success Management • Online Chat Support

• Knowledgeable with Medical and Mental Conditions

• Call Center Operations • Customer Service Expert EXPERIENCE

Case Builder

NOV 2024 – JUNE 2025 I Le ‘Fant, REMOTE POSITION, Virginia

• Thoroughly read over each case, gathering all important information to build each Veteran’s case to the best of my ability

• Applied myself daily for 16 weeks during intense training sessions

• Learned how to properly build cases from start to finish during the 16 weeks, and 8 weeks of Audit after that

• Communicated with other staff members via one of my 3 email accounts and Skype, when needed to resolve any issues I might have with a case

• Navigated Citrix Workspace, proficiently (Xendsk and Zoomdsk)

• Attended Zoom Conferences daily during the 16 weeks of training, and with my TSS and Auditor once out of training

• Converted PDF Documents in Macro to Word Documents that were used to build each case

• Researched Veteran’s conditions that were not in the resources provided to me, in order to fully understand how to build a case

• Worked the mandatory 8 hours daily, but able to work any overtime needed Customer Success Agent

AUG 2024 – NOV 2024 Automated-Storage, REMOTE POSITION, Alabama

• Navigated various systems to answer customer support inquiries.

• Maintained accurate records of customer interactions using CRM software systems.

• Managed high call volumes while maintaining quality service standards.

• Collaborated with internal teams to gather information and resolve customer issues

• Leveraged chat, phone and email to address customer support issues

• Developed and maintained relationships with key customers and clients, serving as a point of contact for their inquiries, concerns, and feedback

• Maintained phone and web queue availability to meet service standards

• Prioritized and managed several open issues to maintain excellent customer satisfaction ratings Venue Manager/Coordinator

AUG 2022 - AUG 2024 Chateau South, Atlanta, Texas

• Assisted marketing personnel with property promotion, leveraging social media and housing platforms to highlight available rentals

• Hosted all types of events held at the venue; Weddings, Bridal/Baby Showers, Office Parties, Concerts, Reunions, and many more.

• Negotiated contracts with vendors for food and beverage services as well as other supplies needed by the venue.

• Managed daily operations of the venue including budgeting, scheduling staff, and ensuring customer satisfaction.

• Developed relationships with vendors to ensure successful delivery of services and products for each event.

• Prepared staff work schedules and assigned specific duties.

• Met deadlines while maintaining high-quality deliverables.

• Committed to delivering excellent customer service while working in a fast-paced environment. Owner/Designer

JAN 2019 - OCT 2022 Small Town Girl Designs, Atlanta, Texas

• Created useful partnerships through remote and face-to-face networking

• Delivered consistent service to develop customer base

• Handled administrative requirements involving records management, legal compliance, and tax submissions

• Maintained financial and administrative controls, accurately tracking funds and keeping records current

• Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues

• Boosted sales through successful advertising campaigns

• Evaluated supplier performance by price, quality, and on-time delivery. Daycare Owner/Operator

AUG 2016 - AUG 2018 Miss Becca's Kidz, Atlanta, Texas

• Organized various age-appropriate activities that encouraged learning through play

• Handled billing inquiries from parents promptly and professionally

• Managed daily operations of daycare center, including scheduling, budgeting, and inventory control

• Implemented behavior management strategies when needed to address challenging behaviors in respectful manner

• Created nurturing environment that promoted growth and development in all areas of childhood

• Enhanced learning and development for children of varying skill levels with diversified instructional strategies

• Improved student behavior with positive reinforcement techniques and good parent relations. Sales Agent/Floral Designer

MAY 2015 - JUL 2016 Farmhouse Flowers, Atlanta, Texas

• Created unique floral arrangements for store display or customer orders

• Trained new staff in proper floral care techniques, arrangement methods, and customer service skills

• Interpreted and processed FTD, Teleflora, and internet orders

• Collaborated with customers, as well as my team to design/decorate according to the vision the customer has in mind.

• Assisted set up at large-scale events such as weddings or corporate functions when required

• Coordinated delivery schedules between drivers and customers for efficient distribution of completed orders

• Successfully managed multiple projects simultaneously while meeting deadlines.

• Built and established strong relationships with customers, enabling long-term partnerships.

• Handled client deposits and transactions and updated billing information in company databases. Sales Associate/Customer Service Executive

OCT 2010 - MAY 2014 Terrell Brother's Furniture, Atlanta, Texas

• Handled a high volume of incoming calls to successfully manage inquiries

• Maintained confidentiality and discretion working with sensitive material

• Processed invoices for payment by ensuring accuracy of information and obtaining approvals from supervisors

• Maintained accurate filing systems for both physical and digital files

• Answered phone calls and directed them to appropriate personnel

• Operated office equipment, such as printers, scanners, and fax machines

• Kept office file system highly organized and quickly retrieved needed records

• Assisted in the sales made for the business.

Chiropractic Assistant

MAR 2005 - OCT 2005 Swanson Family Chiropractic, Atlanta, Texas

• Assisted chiropractor during treatment by preparing treatment areas and equipment and taking notes during examinations

• Collected and processed payments from patients and insurance companies

• Prepared for patient visits by reviewing available diagnostic test results and previous treatments

• Provided exceptional customer service by addressing concerns or questions about treatments

• Answered phone calls and emails and responded to patients' questions and concerns

• Managed inventory of office supplies, equipment, and supplements

• Operated x-ray, electrocardiograms, and other equipment to administer routine diagnostic tests Sales Associate

NOV 2000 - AUG 2004 Allday's Department Store, Atlanta, Texas

• Helped customers navigate the store, complete sales, and process returns

• Resolved customer concerns using strong communication and conflict management skills

• Processed returns, exchanges, and refunds in accordance with company policies

• Promoted current sales promotions and special offers to increase revenue

• Created eye-catching merchandise displays to attract customer attention

• Handled cash register transactions efficiently and accurately

• Maintained a clean and organized sales floor for an optimal shopping experience

• Greeted customers and asked questions to assess needs ADDITIONAL INFORMATION

Throughout the years, I've had a variety of side jobs. Several of them were also during the time frames I had one or more of the jobs listed in my work experience. Of these many side jobs were: selling Scentsy and Herbalife products, starting my own shop on Etsy selling my home-made crafts, instructing pitching and hitting softball lessons for almost 20 years now, cleaning homes for several clients, and working as a Mother's Day Out teacher for a 3 year old class in 2008. In addition to these side jobs, I've been a full time Mother to my children.

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