Customer Service Experience
Resume:
CONTACT
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PROFESSIONAL
SUMMARY
Highly motivated individual with
experience in customer relationship
management. Adept at creating
detailed plans, overseeing day to day
operations and working within
budgets whilst optimizing revenue
and creating a positive customer
experience. Proven ability to build
strong relationships with vendors and
all stakeholders to ensure customer
retention. Excellent interpersonal,
customer service and organizational
skills.
SKILLS
■ Team Building
■ Social Media Management
■ Brand Awareness
■ Salesforce
■ Critical Thinking
■ Adaptability
■ Financial Resources Management
■ Time Management
■ Complex Problem Solving
■ Customer Experience
■ Call Control
■ Airline Systems
REJOICE MANESWA
EXPERIENCE
Customer Support Specialist (K12 and
Higher Education) (Temporary) Vista Higher
Learning 05/2024 – 11/2024
■ Order management and fulfillment
■ Responding to customer inquiries via email and phone
■ Shipping and logistics coordination
■ Collaborating with other departments to resolve customer inquiries.
■ Data management and system improvement
Customer Experience Specialist
(Temporary) Intuit 10/2023 – 04/2024
■ Maintained records of customer interactions, transactions, comments, complaints, and actions taken.
■ Analyzed customer data to identify trends in customer service issues and develop solutions.
■ Collaborated with marketing teams to generate ideas for campaigns and enhance overall user experience.
■ Developed customer experience strategies to drive customer engagement and loyalty.
Head of Customer Service and Communications Secondary Book Press 01/2021 - 06/2023
■ Committed to delivering excellent customer service while working in a fast-paced environment.
■ Identified ways to improve efficiency in operations and implemented process changes.
■ Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
EKAS Reservations and Ticketing Team Leader (cum)
Senior Airport Services Agent Emirates Airlines 01/2017 - 09/2020
■ Furnished a daily report to the Management as per previously set targets and all sales administration.
■ Priced the itinerary to get the complete cost of the booking, including taxes and meeting sales targets.
■ Created a Counter Sales Report to ensure an accurate accounting of ticket sales.
■ Increased Company's revenue base by 15 percent by de- centralizing the sales force and delegating decision-making authority
■ Met monthly key performance indicators by marketing last-minute Economy to Business class upgrades and upselling techniques which enabled an increase in daily sales.
■ Processed all voluntary changes requested by the customer and must be as per the applicable fare rules of the ticket
■ Disruption handling and checking in customers.
Senior Airport Services Agent Emirates Airlines 04/2015 - 12/2016
■ STPC/Dubai Connect
■ Reservations and Ticketing
■ Connections Desk
■ INAD and Special Services
Airport Services Agent Emirates Airlines 11/2012 - 03/2015
■ Utilized advanced problem-solving techniques to address complex customer queries.
■ Boarding Gates
■ Checking in customers
Business Development Executive Echelon Placement Solutions 01/2012 - 10/2012
US
■ Established strong relationships with existing customers through regular follow-ups and visits.
■ Maintained records of all sales activities including customer interactions, presentations, proposals, quotes.
Accounts Payable Clerk Top Group LLC
01/2011 - 12/2011
■ Processed a high volume of invoices daily utilizing accounts payable software for accurate record keeping.
■ Maintained organized records of all payments, including disbursements, invoices and expenses.
■ Resolved payment discrepancies by communicating with vendors. Management Trainee - Finance Dairibord Holdings
01/2009 - 12/2010
■ Managed cash flow activities including accounts receivable, accounts payable, payroll and bank reconciliations.
■ Developed strong financial analysis skills by analyzing and interpreting financial statements, assessing risks and making recommendations.
■
Customer Service Representative SPAR Retail
01/2004 - 11/2004
■ Handled customer complaints and inquiries in a courteous and efficient manner.
EDUCATION
Certified Customer Service Practitioner : Customer Experience, CRM Chartered Institute of Customer Management, 09/2022 Master of Business Administration (M.B.A.): Project Management Jaipur National University, 12/2020
Leadership Diploma
Emirates Aviation University, 08/2018
Bachelor of Commerce: Accounting
Midlands State University, 11/2010
Completed coursework towards Child Protection Certificate Harvard University, US
Completed coursework towards FIFA Safeguarding
Open University - United Kingdom,
Master of Science (M.S.): Global Marketing
Boston University - Boston, MA, US, US
REFERENCES
References available upon request
Contact this candidate