Data Entry Customer Service

Miriam Ratliff

***************@*******.*** 667-***-**** Halethorpe, MD

OBJECTIVE

Eagerly pursuing a role as a data entry operator, building on a proven track record in meticulous data management and customer service. Leveraging skills in efficient workflow management and database accuracy to contribute to organizational goals and enhance client satisfaction. Past experience in diverse sectors equips for optimal performance in a similar capacity.

WORK EXPERIENCE

Iron Mountain Jessup, MD

Record Center Specialist Apr 2024 – Jul 2025

Process incoming orders; scan carton barcodes and locations on Safekeeper system

Investigate and resolve any order discrepancy for incoming or outgoing orders; manifest all orders, bundle and prepare for shipment

Accurately prepare all necessary paperwork

Communicate any difficult order issues to manager

Inspect and maintain all equipment, including Telxon scanner, wedge, Safekeeper terminal and ladders

Collaborate with team members

Observe safety procedures and report any safety issues

Perform all physical requirements without assistance

Travel between facilities when necessary

Mentor others as opportunities arise

Data Entry Operator Senior Jun 2023 - Oct 2023

•Manage diverse customer service requests through the IssueTrakr system, including service initiation and termination.

•Enhance data organization by increasing and amending subtypes within the IssueTrakr system.

•Conduct comprehensive investigations of incomplete customer requests to ensure exhaustive service delivery.

•Streamline workflow efficiency and bolster customer satisfaction by managing tasks within the C2M billing system, including processing Customer Assistance Program tasks and Third-Party Pledges.

Danfoss Middle River, MD

Customer Service Specialist Feb 2022 - Jun 2023

•Managed sales operations for FRL products, focusing on meeting unique customer specifications, which improved order precision and boosted client contentment.

•Acted as a key liaison between clients and company services, adeptly identifying product requirements through phone and email interactions, and collaborated with various teams to exceed customer expectations.

•Performed in-depth analysis of customer forecasts, order patterns, and contract details, enabling proactive customer demand fulfillment and supporting the team in achieving annual goals.

Aston Carter Middle River MD

Administrative Assistant Nov 2021 - Feb 2022

•Upheld precision and reliability in customer database management through diligent oversight and updating of Excel spreadsheets.

•Improved financial operations by efficiently managing credit and debit releases.

•Boosted transaction processing productivity by providing extensive support for credit, debits, and system rebuilds across diverse transactions.

RANDSTAD

Invoice Reviewer Jun 2021 - Nov 2021

•Scrutinized and verified discount applications for internet and broadband services from educational and library institutions to ensure adherence to established protocols.

•Fostered strong relationships with applicants by maintaining open communication lines via email, telephone, and Erate systems to collect essential documentation.

•Improved process efficiency by methodically organizing and preparing requisite documents, thus simplifying the application process.

University of MD Medical systems Linthicum, MD

HR Records Clerk Oct 2020 - Jul 2021

•Maintained and updated Human Resources and personnel records, adhering to established procedures to ensure data accuracy.

•Enhanced the onboarding process by instructing new hires on job responsibilities and facilitating their adaptation to new software, contributing to improved office productivity.

•Managed and safeguarded records for multiple locations, ensuring smooth operations and easy access to crucial information.

Iron Mountain Jessup, MD

Data Entry Operator Jan 2020 - Mar 2020

•Managed document transportation tasks, ensuring safe and efficient movement of vital files within specified weight constraints.

•Conducted detail-oriented data entry tasks, accurately entering medical and claim files into the DCS system with high precision.

•Upheld a flawless record of data entry, illustrating exceptional attention to detail and consistent commitment to data accuracy.

BCBS of South Carolina West Columbia, SC

Enrollment Specialist Nov 2019 - Jan 2020

•Diligently ensured the accuracy and completeness of applications, resulting in punctual document submissions.

•Optimized enrollment and dis-enrollment processes, showcasing methodical and meticulous approach.

•Maintained and improved record accuracy through regular audits, ensuring dependable data integrity.

Amynta Group

Data Entry Operator Jan 2019 - May 2019

•Maintained high standards of data precision by diligently performing alphanumeric data entry from original sources.

•Improved customer account information through the proactive identification and rectification of discrepancies, achieving over 135 ten-key actions per hour with a minimal error rate of 2%.

SC DHHS

Human Service Specialist II Jan 2017 - Sep 2018

• Performed comprehensive evaluations and consistent reassessments of Medicaid eligibility, adhering strictly to prescribed economic assistance guidelines.

•Exemplified strong dedication to data privacy, responsibly managing sensitive applicant information.

•Showed adeptness in using Excel and CURAM for data management, maintaining superior customer service via efficient external communication.

Friendly Check Cashing Lumberton, NC

Customer Service Representative Apr 2009 - Apr 2010

•Demonstrated proficiency in executing a wide range of customer transactions, including deposits, withdrawals, money orders, and check handling, ensuring accuracy through both automated and manual counting techniques.

•Maintained high standards of customer service by optimizing transaction processes, fostering a professional and welcoming atmosphere, and efficiently managing essential opening and closing responsibilities.

EDUCATION

Cornerstone Christian School Townsend, GA

High School Diploma Jun 2003

SKILLS

Data Entry • Team Player • Time Management • Case Management • Office Experience • Customer Service Experience

• Organizational Skills • Attention to Detail • OnBase • Microsoft Word • Empathy and Compassion • Knowledge of

HR Policies and Procedures • Detail-Oriented • Excel • C2m • As400 • Apologies for the confusion • Filing

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