Customer Service Administrative Assistant

Tynika Thomas-Chase

Texas ***** Cell: 817-***-****

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Office and Computer Skills

Spreadsheets/Reports Event Management Calendaring Ten key by touch

MS Word, MS Excel, MS Power Point, MS Outlook and Windows Quick books

Customer relations

Invoicing and billing

Data entry

Accounts payable and receivable

Billing

Quality assurance controls

Inbound and Outbound Calling in Call Center Operations

Experience

Magellan Health/Evolent Health - PROVIDER SERVICES SPECIALIST 10/2021 – 05/2025

Answered inbound calls to provide information, answer questions or discuss payment options.

Researched customer issues to understand problems and developed successful resolutions.

Displayed strong telephone etiquette, effectively handling difficult calls

Attached the correct medical coding on the patient’s chart and records for the doctor.

Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

Review procedures to make sure the correct codes matched with what the doctor ordered.

CNS FINANCIAL & NOTARY SERVICE - OFFICE MANAGER/TAX PREPARER 12/2005 - 05/2021

Handled scheduling and managed timely and effective allocation of resources and calendars.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Administered payroll and maintained proper documentation of employee personnel.

Managed and adjusted personnel scheduling for [8] staff, monitoring resource allocation to provide optimal coverage and service.

Monitored payments due from clients and promptly contacted clients with past due payments.

Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.

DHL Supply Chain - ADMINISTRATIVE ASSISTANT II 08/2014- 03/2019

Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends

Generated shipment invoices, prepared packages and set up courier deliveries for customers.

Maintained attendance records, taking note of staff vacation time, sick days and personal days

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Provide clerical support to other departments.

Education and Training

Mexia Patient Care Technical School - Mexia, TX, United States Completed coursework towards CNA Certification Nursing Assistance, 1999

P.L. Dunbar High School - Fort Worth, TX, United States High School Diploma 05/1995

References upon request

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