Customer Success Business Growth

Professional Summary

Results-driven Sales and Operational Executive with 30 years of experience driving business growth, leading high-performing teams, and developing strategic partnerships. Proven track record of success in sales, market development, and operational management.

Skills

- Sales and Market Development - Operational and Risk Management - Inventory Management

- Leadership and Team Management - Strategic Planning and Execution - Project Management

- Budgeting and Financial Management

Experience

Chief Sales Officer CSO

National Sales Association Plantation, FL

September 2021 - Present

- Developed and executed sales strategies to drive revenue growth, leading to significant increases in sales performance.

- Led and managed high-performing sales teams, fostering a culture of sales excellence, innovation, and collaboration.

- Built and maintained strong relationships with key customers, driving business growth and expansion.

- Analyzed complex sales data, identifying trends and insights to inform sales strategies and optimize sales processes.

- Collaborated with cross-functional teams, including marketing, product, logistics, and customer success, to drive business growth and achieve sales targets.

- Coached and mentored sales leaders, helping them develop their skills and achieve their goals.

Executive Vice President of Sales EVP

Development In Motion Plantation, FL

July 2010 - September 2021

- Transformed sales organizations, driving revenue growth, and expanding market share through strategic leadership and vision.

- Developed and executed multi-year sales strategies, aligning with company goals and objectives.

- Led and managed high-performing sales teams, including regional sales managers, sales directors, and account managers.

- Built and maintained strong relationships with key customers, partners, and stakeholders, driving business growth and expansion.

- Analyzed complex sales data, identifying trends and insights to inform sales strategies and optimize sales processes.

- Collaborated with cross-functional teams, including logistics, marketing, product, and customer success, to drive business growth and achieve sales targets.

- Coached and mentored sales leaders, helping them develop their skills and achieve their goals.

- Developed and managed sales budgets, forecasts, and pipeline management processes.

District Manager – Retail Operations

RadioShack Miami – Ft Lauderdale, FL

July 2006 - July 2010

Lead a team of store managers to the company’s top producers. Was responsible for the overall performance of multiple store locations, including sales, customer service, and operations.

Regional Sales Manager

Whitehall Jewelers Greater San Diego Area ·

December 2001 - July 2006

Lead multiple District Managers within a specific geographic area, focusing on sales growth, customer satisfaction, and team development.

Area General Manager - Hotels and Multifamily Properties

Global International Hotels and Resorts

January 1996 - December 2001 Miami Beach, Florida

Led a portfolio of boutique hotels and rental properties, responsible for revenue growth, occupancy optimization, and operational excellence, while delivering exceptional customer service.

Education

Business Administration and Management, General

Licenses & certifications

Lean Six Sigma Green Belt (ICGB)

The Council for Six Sigma Certification (CSSC)

Issued Apr 2021

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