Service Associate Guest
Resume:
***************@*****.***
Chenakkaparambil (H),
AR Nagar (PO), Chendapuraya Malapuram, Kerala, 676305
Food and Beverage Service Captain
Mountain pass residency Nilambur
Provided exceptioal customer service by promptly addressing guest concerns and resolving issues to maintain high satisfaction levels
Trained and mentored Junior staff on hotel procedures (SOP). Guest interaction and service standards.
Handling guest complaints involves active listening, understanding their concerns, offering solutions, and following up to ensure satisfaction.
SENIOR GUEST SERVICE ASSOCIATE
TIARA BY MPS, Kozhikode
Coordinated with housekeeping, maintenance and other departments to ensure guest requests were fulfilled in a timely manner
Handled billing and payment processes, including cash and credit transactions, to ensure accurate and efficient financial operations
Trained and mentored junior staff on hotel procedures, guest interaction and service standards, enhancing overall team performance
Ensured compliance with health, safety and security protocols to create a safe and welcoming environment for guests and staff
GUEST SERVICE ASSOCIATE
F&B SERVICE DEPARTMENT MORICKAP RESORT, KALPETA
Managed guest seating, order taking, and maintained a pleasant dining atmosphere, ensuring a positive guest experience
Coordinated with kitchen and bar staff for efficient order delivery, ensuring timely and accurate service
Demonstrated menu expertise to upsell items and increase revenue, contributing to overall sales growth
Maintained table setup, cleanliness and processed guest payments accurately, ensuring smooth operations and guest satisfaction
Resolved guest concerns promptly and contributed to service enhancements, ensuring high levels of customer satisfaction
Collaborated with team members for smooth operations and upheld health and safety standards, maintaining a safe and welcoming environment
GUEST SERVICE ASSOCIATE
F&B SERVICE DEPARTMENT THE RAVIZ KADAVU
Provided top-tier guest service, managing seating and ensuring guest satisfaction throughout their dining experience
Excelled in organization, optimizing table turnover, handling reservations and managing waitlists efficiently
Proficient in responsible alcohol service, ensuring compliance with regulations while maintaining a positive atmosphere
Demonstrated leadership, supporting team members and fostering a collaborative work environment to enhance service quality
Maintained high standards of presentation and cleanliness, ensuring a welcoming and hygienic dining environment
ON THE JOB TRAINEE
F&B SERVICE DEPARTMENT THE RAVIZ KADAVU
Completed training courses to learn F&B service processes and industry standards, gaining foundational knowledge in food and beverage operations
Assisted in guest interactions, including seating and order taking, to support a positive dining experience and ensure guest satisfaction
Supported service tasks, such as table maintenance and quality control, to ensure high standards of presentation and cleanliness
Collaborated with team members to facilitate efficient operations and contribute to a smooth service workflow
Actively sought feedback for continuous improvement, applying insights to enhance personal performance and service quality
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