Executive Assistant Support Specialist
Resume:
Denise (Deni) A. Mitchell
************@*****.***
PROFESSIONAL EXPERIENCE:
Supervisor/Section Lead
U.S. Federal Market/CGI
Charleston Passport Center
September 2024 to Present
Plan, direct and coordinate the daily activities of the passport processing center. Provide regular operational feedback, attend management and supervisor meetings, status updates attendance reporting, training, certifications and other production activity reporting.
Monitor workload and make recommendations on how to divide work among support staff
Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure
Serve as back-up for BSR Team Lead
HR Duties for this position includes:
Coordinate/Plan Monthly Professional Development Day, Timesheet Maintenance and Approval, Interviewing, Conflict Resolution, HR systems updating when required due to terminations, transfers and promotions. In addition, this role is responsible for disciplinary actions: verbal warnings and write-ups.
Charleston Aviation Authority December 1, 2017 to April 2022
Executive Assistant to Director/CEO
● Primary point of contact for internal and external constituents
● Board Meetings: Prepare, plan and advertise board meetings, setup, public announcements and prepare minutes. Also maintain up to date postings on CCAA’s Website; send invites to the press; arrange monthly catered meals.
● Serve as CCAA’s Records Retention Officer
● Maintain Director’s calendar, coordinate meetings, book conference rooms, etc.
● Coordinate weekly meetings with the Leadership Team to ensure updates on various projects and endeavors.
● Acts as Project Assistant to Legal Counsel and Staff Attorney.
College of Charleston June 2010 to December 2017
Institutional Ombudsperson
● Conduct mediation to resolve informal complaints from faculty, staff and students.
● Reviews and gives feedback to the Department Chair prior to faculty issues going before the full Grievance Committee.
● Do You Know Your CofC Ombuds? Workshop
● Provide report(s) to the Administration which highlights areas of concern.
● Works with Office of Legal Affairs on formal complaints.
● Member of International Ombudsman Association (IOP)
College of Charleston 03/07 to June 2010
Senior Executive Assistant to the President
● Acts as liaison between the President, Deans and Executive Team.
● Acts as the primary point of contact for both internal and external constituencies.
● Ensures action items of senior level staff are completed as assigned.
● Handle multiple incoming issues and concerns addressed to the President including those of a sensitive and/or confidential nature; gave suggestions for appropriate course of action, referral, and/or response.
● Special Projects as assigned by the President.
College of Charleston 05/06 to March 07
Director of Human Relations and Minority Affairs
● Responsible for coordinating grievance procedures relating to Title IX and for ensuring immediate response to all formal complaints.
● Work closely with Legal Affairs Office on areas of concern to the administration.
● Assess areas of concern and recommend alternative options to the administration.
● Prepare and submit monthly report to Human Affairs Commission on the
College’s workforce as it relates to race, new hires, promotions and terminations.
College of Charleston 10/02 to May 06
Executive Assistant to the President
● Responsible for maintaining the President’s schedule; coordinated meetings, evening events both on and off campus.
● Responsible for making all travel arrangements; assist with preparations for Board and Foundation Meetings in addition to spring and winter graduation.
● Supervise administrative assistant and work-study.
● Entrusted to maintain discretion regarding confidential matters.
Hill-Rom Company (ISO 9001) 3/98 to 10/02
Executive Assistant
● Responsible for managing Vice President, General Manager’s daily schedule and calendar.
● Served as Team Leader. Demonstrated “Continuous Improvement” concepts to ensure quality, reduce cost and overall efficiency within the organization.
● Entrusted with extremely confidential materials involving budgets, salaries, promotions, awards and disciplinary actions.
● Investigated and logged all customer complaints to ensure proper handling.
● Organized annual events and quarterly meeting: Executive Staff Retreat.
Sales Advisory Panel Meetings; Picnics and Holiday Gatherings.
Trident Technical College of Charleston 11/95 thru 3/98
Engineering Technology Division
Administrative Specialist C
● Responsible for all teaching contracts.
● Supervisor to administrative assistant and work studies
● Prepared Curriculum Committee proposals for catalog revisions for each program.
● Served as Recruiting Liaison between TTC and Summerville High School.
● Served on Sexual Harassment Committee.
● Prepared and monitored division budget.
Hill-Rom Company 11/87 thru 5/95
Corporate Services and Conventions Sr. Coordinator (1987-1991)
● Conduct 2-3 day group visitations per month
● Set agenda: Arrange presentations/presenters, hotel accommodations, entertainment, travel arrangements and agendas.
● Coordinated 27 trade shows per year.
● Responsible for budget and yearly surveys.
Hill-Rom Company
Human Resources Coordinator (Field – 1991-5/95)
● Responsible for monthly OSHA Report
● Investigate all workplace injuries in my territory
● Interview panel for level 5 and above positions
● Title IX Sexual Assault, Harassment complaints
● Onboarding benefits package overview
EDUCATION, CERTIFICATION and TRAINING:
Trident Technical College, Charleston SC
SHRMM Human Resources Certificate – Trident Technical College
Certified Continuous Improvement Team Leader - Hill-Rom
EEO Professional Certification Program – SC Human Affairs Commission
ECOA (Ethics & Compliance Officer Association) Professional
International Ombuds Training:
“IOA’s Foundations Course”
“Ombuds & Corporate Responsibility”
“Title IX and Ombuds in Higher Education”
SPECIAL ASSIGNMENTS/AWARDS
2006-2012 President’s Commission for Diversity, Equity and Inclusion
2010-2014 CofC Board of Trustees Academic Affairs Committee
2010-2014 International African American Museum (IAAM) Board of Directors
2007-2017 CofC Board of Trustees Student Affairs Committee
2009-2017 Spectra Program Facilitator
2015-2017 Presidential Appointment: Diversity Review Committee (DRC) Member
2018 College of Charleston Impact Award
2018 SC State House Resolution of Appreciation for 17 years of service with the College of Charleston and the surrounding community
COMPUTER SKILLS:
Microsoft Outlook
WORD
ExCel
Razors Edge
Power Point
Contact this candidate