Patient Care Customer Relations
Resume:
Scott M. Cotignola
**** ***** ******, ****** ****, NC 27052
Home Phone 405-***-**** Cell Phone 405-***-****
E-mail Address **********@*****.***
PROFESSIONAL PROFILE
Product Services - Patient Care - Customer Relations
The Salvation Army Family Store - Edmond, OK
June 2023 - October 2023
Cashier/Warehouse
Basic Function
Overall care of the store and cashing people out.
Essential Functions
*Oversaw day-to-day functions of the store
* Care for the customers
* Brought the product to the floor and stocked the shelves
* Basic care floors and bathrooms
Oklahoma Children and Youth Coalition (OKCYC) - Norman, OK
September 2022 - October 2023
DCS (Overnight Direct Care Staff)
Basic Function
Care for the client in a pediatric home. Mach ensures the clients get basic care and safety as they explore their day.
Essential Functions
*Oversaw the unit as the client sleep
* Care for the house, cleaning bathrooms and kitchen, laundry, mopping floor, etc…
* Hourly sheet tracking, every ten minutes check for patient care
* Help patients achieve their goal
* Assist in basic health care of clients
May 2022 – October 2022 Fresenius Kidney Care Mid-West City/Del City, OK
PCT (Patient Care Tech)
Basic Function
I am in charge of the care and treatment of clients coming to the clinic. Run the dialysis machine that provides treatment to the client for kidney care.
Essential Functions
* Programming machine with client’s information for care
* Accurately cannulize clients with needles for proper care
* Stringing Machines
* Filling out proper medical forms for charting patient care
* Resolving problems with machine issues
* Following the opening and closing procedures of the clinic
* Stocking floor and implementing proper care of product
* Following and applying 5S for machines and processes
PROFESSIONAL EXPERIENCE
February 2019 - April 2022 Nature’s Key OKC, OK
Production Supervisor
Basic Function
Responsible for a production team for a start-up company that produces alternative medicine. Was one of the founding members of the company and had the responsibility of writing recipes, procedures, and processes for the production department. I was also in charge of the kitchen producing our products.
Essential Functions
* Oversee daily production and procedures
* Keeping up with lean manufacturing for cost tracking of production
* Placing outbound orders for production supplies
*Technical Support on inbound and outbound product
* Actively implementing weekly/ monthly cycle count in production and fulfillment to ensure that warehouse quantities are correct
* Following and applying 5S for machines and processes
Responsible for writing up and updating SOPs
Responsible for writing up and updating job descriptions for production
February 2017 – February 2019 Fresenius Kidney Care Moore, OK
PCT (Patient Care Tech)
Basic Function
I am in charge of the care and treatment of clients coming to the clinic. Run the dialysis machine that provides treatment to the client for kidney care.
Essential Functions
* Programming machine with client’s information for care
* Accurately cannulize clients with needles for proper care
* Stringing Machines
* Filling out proper medical forms for charting patient care
* Resolving problems with machine issues
* Following the opening and closing procedures of the clinic
* Stocking floor and implementing proper care of product
* Following and applying 5S for machines and processes
March 2015 – August 2017 Fields Aerospace OKC, OK
Logistics
Basic Function
I oversaw government products related to plane parts. Problem-solving lost items & damaged products, crediting techs for unused items in the question of tampering. Received in product and applied it to the approximate account for credit or buyback.
Essential Functions
* Receiving inbound product
* Filling out damage reports and sending a replacement out internally and externally
* Resolving problems with complaint items and requesting replacements
*Technical Support on inbound and outbound product
* Actively implementing cycle count to ensure that warehouse quantities are correct
* Following and applying 5S for machines and processes
October 2014 – March 2015 Express Inc. / Kim Ray OKC, OK
Basic Function
I was involved in assembling oil pumps and accessories by machinery or hand-assembled parts. This was done by involving a single assembly or by assembly-line format.
Essential Functions
* Following schematics on how to build a product
* Running machinery by the correct process to limit time loss of the build
* Resolving problems with complaint items and requesting replacements
* Working in a team setting to get the most out of a workday without time lose
* Followed 5S plans on lost time prevention
September 2005 – October 2014 Smith & Nephew Endoscopy OKC, OK
Product Services
Basic Function
I spoke with customers and product reps on problem-solving issues with the company products.
From lost items, damaged products, or crediting them for unused items in the question of tampering. I
was also involved in receiving the product and applying it to the approximate account for credit or buyback.
Essential Functions
* Receiving inbound product
* Filling out damage reports and sending a replacement out internally and externally
* Resolving problems with complaint items and requesting replacements
* Speaking to and problem-solving issues with third-party vendors
* Technical Support on inbound and outbound product
* Running training modules for temps and new hires
* Actively planning cycle count to ensure that warehouse quantities are correct
* Following and applying 5S for manufacturing and processes
* Correcting finance charting for end-of-month periods
* Problem-solving in the field product at hospitals and rep presentations
* Keeping up with programs such as loss prevention, vendor evaluation times, etc.
* Providing correct documentation to floor techs for timely repair
EDUCATION
Wellington High School 1993 (High School Graduate)
Southeastern University 1994 – 1996 (General studies)
South University 2014-2016 (Degree in Allied Science)
SKILLSETS
Exceptional Customer Service
Proficient computer skills (Google, Word, Excel, PowerPoint, SAP, MSTeams etc.)
Team Leader / Player
Exceptional Time management
PROFESSIONAL REFERENCES
Mark Saffell ( Former Natures Key Operational Supervisor ) - 405-***-****
Jordan Dawson (Transworld Business Advisor) 405-***-****
Joshua Jones (Pastor of The Way Church) - 405-***-****
PERSONAL REFERENCES
Zach Lowder- Coworker/Friend- 405-***-****
Wesley Samuel – Friend- 405-***-****
Elizabeth Blaylock- Coworker- 405-***-****
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