Customer Service Home Health
Resume:
Jennika Davis
Customer Service
Chicago, IL *****
**************@*****.***
High energy professional with a proven record of success in a fast-paced environment where effective communication is required, as well as attention to detail and team collaboration to complete assignments and exceed goals. Also, open to learning new skill and task. Authorized to work in the US for any employer
Work Experience
Caregiver
Ultra Home Health Care - Chicago, IL
January 2025 to Present
• Advocate for the individual needs and well-being
• Prepare and serve meals according to dietary needs and preferences
• Assist with transportation to medical appointments and other outings
• Assist with personal care and daily living such as bathing, dressing, grooming, and using the restroom
• Provide companionship for emotional support by engaging in conversations, and participating in activities
• Mobility Assistance helping patients move around safely, including transfers and ambulation Claims Assistant/ Clerk
Owens Group (Cook County Risk Management-Workers Compensation) - Chicago, IL June 2021 to January 2025
• Indexing for medical bills
• Request for background checks and wellness check for claimants
• Enter litigation claims, general liability, medical and loss time claims in Cook County database
• Prepare letters, reports, and forms for adjusters, such as approval and denial letters
• Request for medical records, request for W9 forms from vendors and request for subpoenas
• Process wage calculations for TTD, TPD and PPD payments, well as stop payments
• Submit billing information when needed to providers to Cook County bill source, Rising Medical Solutions
• Maintain the highest levels of customer care while protecting the confidentiality of claimant’s information
(HIPAA) while demonstrating a friendly, energetic, and positive attitude
• Assist claimants, well as medical examiners, and adjusters with telephone calls, emails, faxes, for medical record
• Systems Used: Origami Risk, Oracle, Rising Medical Solutions, Photo fax, and Complex Legal system
• Provide copies of explanation of benefits (EOBs) to Accounts Receivable Representatives
• Respond to medical examiners for authorization requests and approvals for surgery or therapy Claims Specialist
PCG Consulting (IDES) - Maywood, IL
January 2021 to May 2021
• Filing unemployment Claims and verify claimants personal information before entering claim.
• Escalate claimant’s information, well as transfer calls to the appropriate team
• Systems used: Citrix, Blue zone, IBIS, Microsoft Team, Zoom, Jabber and Microsoft Excel templates Education- Wilbur Wright College - Chicago, Il
References Upon Request
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