Customer Service Representative
Resume:
KRUSITA
DAVIS
************@*****.***
Lithia Springs, GA 30122
Bold Profile
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
PROFESSIONAL SUMMARY
Perform problem solving to help
with customer or field personnel
inquiries
SKILLS
• Multi-line phone talent
• Professional telephone demeanor
• Medical terminology knowledge
• Salesforce proficiency
• Negotiation Tactics
Show empathy and compassion
for customers
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Fort Valley State University
Fort Valley, GA
Bachelor Of Applied Arts And
Science: Mass Communication
EDUCATION
Cardinal Health - Sales Support Administrator
Dublin, OH • 07/2023 - Current
Road Side Assistance - Dispatcher
Atlanta, GA • 01/2023 - Current
Blue Cross And Blue Shield - Customer Service Representative Atlanta, Georgia • 03/2022 - 02/2023
WORK HISTORY
Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
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Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
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Enhanced customer satisfaction with prompt and accurate order processing.
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Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
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Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
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Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
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• Directed dispatching, routing, and tracking of Number fleet vehicles. Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
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Maintained high standards of customer service by building relationships with clients.
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Responded to customer calls swiftly to resolve issues and answer questions.
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• Utilized CRM software to manage client relationships. Met and maintained performance goals established for position in areas of quality, production and attendance.
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Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
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Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
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Kaiser Permanente - Patient Access Representative
Douglasville, Georgia • 01/2018 - 02/2022
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day. Applied administrative knowledge and courtesy to explain procedures and services to patients.
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• Verified insurance eligibility and coverage for patients. Filed and maintained patient records in accordance with HIPAA regulations.
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Entered patient demographic and insurance data into electronic medical record system.
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Developed and implemented customer service policies and procedures.
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Managed patient registration process, confirming data accuracy and completeness.
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• Investigated insurance claims denials and appeals. Provided exceptional customer service to patients, answering questions and addressing concerns.
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Built and maintained positive working relationships with patients and staff.
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• Resolved billing inquiries and disputes in timely fashion. Handled customer service inquiries in person, via telephone and through email.
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Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
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Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
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Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
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Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
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Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
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Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
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Providing excellent customer service by promptly answering patient inquiries.
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Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
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Educated patients on importance of preventive health care and insurance coverage.
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Applied administrative knowledge and courtesy to explain procedures and services to patients.
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Verified patient insurance eligibility and entered patient information into system.
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Compiled and maintained patient medical records to keep information complete and up-to-date.
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• Engaged with patients to provide critical information. Helped address client complaints through timely corrective actions and appropriate referrals.
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Resolved customer complaints using established follow-up procedures.
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