Human Resource Managing Director

Dana E Landry

** ******* ****

Hutchins, Tx. ****1

Contact 214-***-****

Objective

Seeking an opportunity to advance my Administration experience. I am a self-motivated, dedicated and an educated individual who strives to go above and beyond the call of duty to complete various projects, deadlines and goals set before me. I am well organized, people- oriented and work with minimum to no supervision.

Professional experience

August 2022

Managing Director Assistant – Present- FedEx Express, Addison, TX

Manage Office

Order office supplies and equipment

Run reports for Sr. Managers and Operations Managers (Online Compliment-Counseling /Sta) using the Workday application

Pay Invoices

Approve all management expense reports

Approve employee time, vacation request, personal and sick time.

Work with Human Resource composing letters and sending documents to employees.

(Guaranteed Fair Treatment Procedure/GFTP/IEEO/5-5 Guarantee documents)s

Use Workday to pull various reports and employee files for HR and management

Set up various events for all employees

Order monthly awards (employee/station)

Compose Bravo Zulu letters

Make travel arrangements

Set up appointments for employees (GFTP)

Create Requisitions for new hire (Sr. Manager/Couriers)

Approve Requisition per request for Sr. Managers

Run Birthday/Anniversary/Safe driving reports and mail out cards for each significant event using Workday

Approve various authorizations and access in Image

Emails

Other tasks as assigned

January 2016 – July 2022

Sr. Office Administrator/ FedEx Ground (Linehaul) Hutchins, Tx.

Responsible for some BCSA Testing for Linehaul

BCSA & SCRT testing (on BCSA team)

Update Tracs for Action Plans

Review and update Monthly Maintenance Records, Annual Vehicle Inspections,

Registrations, and IVMR’s in the Vehicle Management System, and TMS.

Upgrade tractors, Crossed Empty Reports, Driver Processing (First Advantage)

Process new tractor files

Update Driver/CSP’s information in CDAS--Driver License, medical cards, address, phone numbers

Reconcile Invoices

Roadside Inspections Reports

Schedule Meetings with CSPs, (contractor Forums) etc.

Dispatching (Linehaul)

Review Timekeeping Reports

Safety Advocate (DQC)

Submit daily Safety messaging for Drivers, Contractors, Safety Department, Staff and

District Office

Update employee Safety files and data base

Order Supplies for office/Keep Inventory

Expense Reports for manager

Creating Corporate email accounts

October 2019 - March 2020

DRO Specialist/ FedEx Ground (traveled)

Trained contractors on how to setup their routes using the DRO application, which included anchor areas and work area names.

Trained FedEx staff on how to use the DRO when setting up the work area master table

(WAMT)and assisting contractors with changing work areas if needed. August 2011 – January 2016

Senior Administrative Associate/AM Dispatch, FEDEX GROUND, Bossier City, La.

P&D Operations

Dispatching

Work with the Vision and Vehicle Route Planning System (VRP) daily, ensuring that delivery areas are assigned properly for delivery drivers to complete their daily assignments and create extra routes if necessary.

Process Geo-codes, kick-outs, address corrections and final VRP closures.

Worked with MC-55’s and driver scanners –resolved issues when driver scanners crash, or when MC-55’S, or ring scanners will not function properly. Ran updates on equipment to ensure proper data was installed. Also, closed routes using the MC-55 to assist in the dispatching of P&D drivers.

Complete, assign and issue pickup listings to drivers/contractors to complete daily customer pickups.

Worked with CPC to ensure that driver’s complete pickups in a timely manner to continue customer satisfaction. Input data into system for dispatching line haul drivers, close trailers prior to dispatching.

Updated load plans and charts. Business discussions with various Entities. Assist drivers with any delivery issues to include setting up their scanners, print manifest (if needed), contact customers for directions to their location or for more delivery information, and address corrections.

Assist and delivered packages to customers whom came to the terminal to pick up their package(s). Process settlement transactions and adjustments in CDAS on settlements that contractors may not have received pay for.

Assist Service Managers with terminal reports and safety topics. Create daily safety flyers for drivers. Safety committee member.

Set up potential applicants on computer to apply for driver positions.

Assist customer service with customer call-ins to locate packages.

AS400, rental automation and reconciliation of rental invoices, entry of line haul logs.

Answer customer service mail, and assist with other office tasks, process COD payments, make bank deposits, and work code 85(s) to help avoid any missing packages. Research missing packages on various reports such as the NDS, Preliminary and Overdue delivery report.

Business discussions with contractors/drivers.

Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.

Assist with the shipping of Hazardous and International packages.

Assist in dock operations, sorting packages on various belt lines.

Conduct dock observations and interviews with potential candidates for package handlers. Engage in writing work rights. Held preload meetings with package handlers. September 2009-2010

Administrative Assistant, Manpower Temporary, LaPlace, La.

Switchboard operator, filed documents, organized office, customer service, 10-key by touch, updated employee files, and completed EWA Phoenix, (Electronic Warfare Associates) training.

Updated files for Security Company in Human Resource Company. January 2006 – 2008

Senior Administrative Associate/AM Dispatch, FEDEX GROUND, St. Rose, La. 70087

P&D Operations

Sector route delivery areas for delivery drivers to complete their daily assignments.

(Pickup listing)

Dispatch drivers with daily work assignments.

Assist drivers with any delivery issues to include setting up their scanners, contacting customers for directions to their location or for more delivery information, address corrections, and assist with customer terminal package pickups.

Assist Service Managers with terminal reports and safety topics.

Create daily safety flyers for management and drivers. Assist customer service with customer call-ins to locate customer packages, AS400, estimated time of delivery, pickups and all other issues customer service or the customer may have

Answer any customer complaints, answer package tracers, and assist with other office task.

Work with the CDAS file to ensure all management and driver training and expirations are up to date. Assist management personnel in performing daily duties.

Assist potential applicants in setting them up on the computer for application process, drug screen, DOT files, drug screenings, shipping, and receiving, assisted in recruiting and employment verification.

October 1999 - October 2005

Customer Service Dispatcher, Office Depot/150 Riverbend Blvd. St. Rose, La.

Worked in a fast-paced environment using general computer skills, used different software programs, handling customer concerns and inquiries of their orders, addressing driver issues, creating spreadsheets for different reports, submission of reports to office managers, supervisors, and office associates.

General data entry, AS400, research and filing papers.

Worked in the UPS department shipping merchandise to customer.

As a production clerk I processed paperwork for all satellites and local truck drivers, and

submitted nightly reports to office managers.

June 1999 - September 1999

Insurance Collections Clerk, New Back Medical Center, LaPlace, La.

Processed insurance claims, closed settled accounts, worked with clients in taking

insurance claims, posted settlement checks to different accounts, checkbook balancing,

deposited funds in bank accounts, worked with different attorneys and insurance

companies to settle claims.

Typed letters to insurance companies and attorneys to make settlements offers to close a

client’s case.

Typed narrative reports for doctors to use when meeting with patients. Education

AIM presently, enrolled

University of Phoenix, presently enrolled pursuing Bachelor’s degree (expectant 2024)

Dynamic Routing Optimization Specialist October 2019-March 2020

Women’s Leadership 2019 to present Lonestar District Safety Hero Award FY18

CSM/BCSA Workshop/FedEx March 2018

Women’s Symposium, Mid-America Region October 2017

VRP –Vehicle Route Planning /FEDEX 2014

Entrepreneur Certificate of Achievement – Business Management Diploma

St. James High School, St. James, Louisiana,

May 1983 Certificate of Achievement, Institute of Electronic Technology, Kenner, La.

August 1990 Certificate of Achievement, River Parish Technical Institute, Reserve, La.

February 1997 Certificate of Achievement, Safety Technician Supervisor, Baton Rouge, La. Community College

1998 Member of the National Society of Collegiate Scholars

2012- Volunteer for the African American Chamber of Commerce, Shreveport/Bossier City, La.

References Available Upon Request

Contact this candidate