Customer Service Representative

STEPHANIE MUNSON

Phoenix, AZ *****

623-***-**** - ***********@*****.***

SKILLS

Problem-solving Time management

Multitasking Excellent communication

Active listening Attention to detail

EXPERIENCE

10/2024 to Current Lead

Hanesbrands – Anthem,AZ

• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

• Skilled at working independently and collaboratively in a team environment. Assisted with day-to-day operations, working efficiently and productively with all team members.

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• Managed time efficiently in order to complete all tasks within deadlines. 07/2022 to 02/2023 Customer Service Representative Viking Printing – Phoenix, AZ

• Managed the company finances with Online QuickBooks.

• Strong sense of time organization and urgency.

• Retrieved customer orders and packaged for shipment.

• Verified that orders were filled correctly.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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• Responded to customer requests for products, services, and company information. 06/2021 to 08/2021 Customer Service Representative Peckham – Phoenix, AZ

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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• Responded to customer requests for products, services, and company information. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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08/2019 to 01/2020 Customer Service Representative Health Plan One – Phoenix, AZ

Ranked #1 CSR for September and December for customer service and call center metrics

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• Received multiple kudos from Blue Cross Blue Shield of LA client and members

• Responded to customer requests for products, services, and company information. Collaborated with team members to develop best practices for consistent customer service delivery.

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09/2015 to 07/2017 Sales Representative-Call Center Revana-Teletech (FedEx) – Phoenix, AZ

• Applying knowledge of the field to formulate a relevant solution

• Greet new customers with a welcome call and prospect for new business to gain

• Work with field sales by providing them with sales lead Contact Business around the nation and have quality conversations with them about their logistics needs

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09/2014 to 08/2015 Member Relationship

Matrix Medical – Scottsdale, AZ

Contacts health plan members and sets appointments for patients and/or family members for in-home health assessment

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Educate, inform, and encourage patients and family members to participate in the program

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Assisted with day-to-day operations, working efficiently and productively with all team members.

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11/2012 to 01/2014 Customer Care & Financial Representative- Call Center/At Home Ace Global – Phoenix, AZ

Worked from home handling inbound customer service calls concerning plan changes, payment plans, and escalations.

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Started initial employment at a corporate office and was promoted to home-based work position.

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Delivered prompt, informative responses to client inquiries, fostering a positive customer experience.

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EDUCATION

02/2024 Certificate: Computer And Information Sciences ASU - Phoenix, AZ

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Contact this candidate