Call Center, customer service, hotel industry experience.

Ari Veruschka Duenas

Kissimmee, FL• PH:786-***-**** • EMAIL: ************@******.***

OBJECTIVE:

My goal is to become associated with a reputable company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. EDUCATION:

FLORIDA TECHNICAL COLLEGE, Orlando, FL – April 2024 Medical Billing and Coding Diploma

Certified: Nationally Certified Insurance and Coding Specialist (NCICS) Medical Billing and Coding Administrative Skills:

• CPT Coding • HCPCS Coding

• ICD-9-CM • ICD-10

• EMR Utilizing Medisoft • Medicare, Medicaid, & TRICARE

• Health Insurance Verification

• Typing Proficient 30 WPM

• Front Desk/Receptionist Duties

• Proficient Microsoft suite

WORK EXPERIENCE:

Resolution Center Walgreens Corp. - November 2014 to August 2023 Orlando FL.

Senior Specialist Level II

• Resolve TPR rejections following Plan guidelines and HIPPA laws using Day Supply, DUR, Prior Authorization and other Job Aids sources and conducting calls to Health Plans and Prescribers to find solutions for the patient specialty medication approvals. Regal The Loop & RPX- June 2006-December 2014

Kissimmee FL.

Associate Manager

• Oversees all operations including inventory, as well as stock receiving and profit and loss control, service calls, concession equipment maintenance and overall cash handling including change and Garda receiving and drop off. • Participate in staff recruitment, hiring, training, and scheduling. Manage customer relations providing exemplary service to all customers. Reference Available Upon Request.

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