Receptionist/ Customer Service Specialist

Sydney T. Hyppolite

Email: ***************@***.***

Cell: 516-***-****

Hollis, NY 11423

Experience:

Northwell Health : Receptionist/ Appointment Setter 925 Hempstead Turnpike (Suite 310) Franklin Square, NY 11010

(09/2024-07/2025)

● Utilized internal systems to document provided information, schedule appointments, scanned documents, and update them in the appropriate charts/cases

● Handled all copayments presented for each patient after follow-ups/evaluations with care and discretion for confidentiality

● Consistently delivered exceptional service in a high-volume call environment, building rapport and converting new patients into scheduled appointments/evaluations

● Demonstrated strong written and verbal communication skills while interacting with patients, staff, and peers consistently

● Adapted to monthly calendar, coordinating availability, and minimizing no-shows through effective follow-ups and confirmations

● Engaged and prioritized patients inquiries to enhance satisfaction and ensure the best interest of every caller; making sure to route them accurately to the appropriate department (e.g., billing, staff, etc..)

● Skilled in handling multi-line phone systems, responding promptly to inbound/outgoing calls, emails, and voicemails to keep communication flowing

● Proficient in using technology including iPads, desktop computers and various web-based tools such as Microsoft Office Suite (Word, Outlook, Excel, Teams) to document daily operations

● Accurately utilized scheduling software to document appointment details, caller information, and call outcomes to support patient follow-ups and organize client records/charts

● Communicated appointment logistics clearly and confidently, ensuring patients understood their next appointment, timeframes, and expectations (ex: Evaluations)

● Created a welcoming first impression to ensure follow-through, contributing to increased booking conversions and long-term clientele

● Recognized for reliability, organization, and a client-focused attitude, always striving to exceed expectations and support the team daily

Charles Noonan Inc.: Personal Assistant/ Office Manager 4502 Ditmars Blvd Unit 1024, Astoria,NY 11105

(08/2023-03/2024)

● Managed calendars for updates on events, meetings, travel plans

● Scheduled travel arrangements, clientele calls, podcast shows and all personal matters

● Handled all incoming/outgoing business and customer service calls

● Updated platforms with latest content to optimize growth and generate traffic to websites and channels

● Uploaded, edited and produced podcast shows for monthly content

● Communicated between departments to keep up to date on any new content, clients or events (sales, billing, marketing, etc…)

● Attended project meetings to structure out plans for social media growth, content ideas and engagement development

The Nourish Spot : Manager

107-05 Guy R Brewer Blvd, Jamaica, NY 11433

( 05/2022-08/2023)

•Assisted customers with placing their orders and packaging them

• Constantly checked the store’s inventory and request for what’s needed

• Created drawings for promotion

• Thoroughly resolve any food orders or service issues

• Served fresh food (hot or cold) in a timely manner

• Openly communicated with my team on any issues or changes within the workplace

• Properly processed payments and made accurate change for customers

• Assisted my team with all areas in the front and back kitchen

• Maintained a clean, well kept station and followed the sanitation, health and safety policies in all work areas

Aramex International : Data Analyst

182-21 150th ave, Springfield Gardens, NY 11413

(11/2020-05/2022 )

• The ability to pay attention to detail when working with data in order to make accurate conclusions and predictions

• Strong verbal and written communication skills to effectively share findings with supervisor

• Data entry, organization and storage

• Strong computer savvy skills

• Some knowledge of data analysis techniques

• Training any new hires

• Reducing draft errors in the system to enhance productivity

• Collaborating with others to adapt to changes within the workplace Levittown Animal Hospital: Vet Assistant/ Receptionist 2703 Hempstead Turnpike, Levittown, NY 11756,

(05/2016-01/2017)

● Handled, maintained and sorted all patient files within its rightful place

● Assisted and kept a written record of all patient’s pets medical concerns and needs

● Answered all incoming calls and adhered to customers requests and inquiries

● Communicated frequently with veterinarians and veterinary assistants regarding animal diagnosis and care plans

● Kept a clean work environment such as cleaning and sterilizing all common areas and hospitalized patients cages

● Sterilized the surgery room and surgery packs, swept and mopped all main areas of the building

● Assisted veterinarians and vet technicians when examining animal patients

● Monitored animals' recovering from surgery on a constant basis

● Prioritized animal safety and comfort consistently

● Adhered to high standard of safety, cleanliness, and professionalism J.D Pantzis CPA, P.C : Seasonal Receptionist/Customer Service Associate 385 Jay street, Brooklyn, NY 11201,

(01/2016-05/2016)

• Greeted clients and visitors as needed.

• Updated paperwork and maintained documents

• Helped organize and perform general office clerk duties and errands.

• Warm personality with strong communication skills.

• Assisted customers with complicated problems and helped resolve them

• Answered all incoming calls and connected them to the proper person

• Structured filing and proper telephone etiquette

• Strong multitasking skills to manage customer service

• Data entry, invoicing, supply inventory control and returns processing

• Responded to customer inquiries in person and over the phone; worked with team members in support of customer needs.

• Constant attention to detail

Education:

State University of New York at Canton,

34 Cornell Drive, Canton,NY 13617

(January 2017- 2019)

● Major, Applied Psychology (B.A)

● C.A.B (Canton Association Board) and B.S.U (Black Student Union) Representative ART START Program,

526 West 26th Street, Suite 501, New York, NY 10001

(February 2016- July 2016)

● Studied Visual and Fine Arts (1 year)

Borough Manhattan Community College (BMCC), 199 Chambers street, New York, NY

(September 2014 – December 2014)

● Majored, Performing Arts

Excelsior Preparatory High School:

143-10 Springfield Blvd, NY 11413

General Studies, (September 2010 - June 2014)

● 3.2 GPA

● Joined 3 sports team (Track & Field, Volleyball, Cheerleading)

● Assistant manager/Bookkeeper for Volleyball team SKILLS/ HIGHLIGHTS:

• Managerial experience

• Administrative skills: (Data entry, emailing, filing, scanning, faxing, answering phone calls, etc…)

• Typing skills ( 46 WPM)

• Marketing Skills

• Great Verbal & Written communication

• Exceptional Customer Service (7 years)

• Detail Oriented

• Highly creative

• Reliable

• Efficient Multitasker

• Engaging personality

• Clean and professional appearance

• Computer Savvy

(Google Docs, Google Drive, Outlook, Excel, PowerPoint, Word)

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