Front Office Customer Service
Resume:
**************@*****.***
Zone *, San Felipe Sur, Binalonan, Pangasinan, 2436, Philippines Tertiary
Urdaneta City University
ABE International Business College
(SHS)
JEAN PAULA J. DAYAG
Aug
01,
2024
Secondary
2019 - 2021
Juan G. Macaraeg National High
School (JHS)
2015 - 2019
Primary
Binalonan South Central School
2009 - 2015
Food and Beverages Services NCII
Vox Humana Technological College
Poblacion, Urdaneta Pangasinan
Accountancy Business and
Management
Bachelor of Science in
Tourism Management
Front Office Services
NCII Training
Food and Beverages Services
NCII Training
Performing Solid Waste Management in the
Workplace
TESDA Online Program
June
28,
2024
June
27,
2024
Practicing COVID-19 Preventive
Measures in the Workplace
TESDA Online Program
Vocational
Vox Humana Technological College Inc.
Front Office Services NCII
June-September
June
28,
2024
Participating in Workplace Communication
TESDA Online Program
June Front Office Services NCII
26,
2024
Vox Humana Technological College
Poblacion, Urdaneta Pangasinan
AGE
DATE OF BIRTH:
GENDER:
CIVIL STATUS:
NATIONALITY:
21
June 01, 2004
Female
Single
Filipino
PERSONAL DATA
TRAININGS
EDUCATION
June 26, 2024
July 11, 2024
OBJECTIVES
SKILLS
NATIONAL CERTIFICATES
Goal-oriented and passionate tourism management graduate that seeks for a challenging opportunities in which I could apply my academic knowledge and practical skills. I aim to positively contribute to the organization’s success while I gain valuable experiences to enhance my professional and personal growth. Ability to build relationship with clients quickty. Strong negotiating and problern solving skills
Ability to interact respectfully with all people and understand individual differences
Experience in transactions and sales.
Excellent verbal and written communication skills
Ability to set, plan, and accomplish goais under deadines Ability to work independently and fast learner. Proficient in Microsoft Word, Excel, Power Point.
Knowledge in Fine Dining Etiquette
Knowledge in Food and Beverages
Knowledge in Front Office and Concierge
Knowledge in Marketing and Digital Marketing
Marketing Associate
ENGLISH
TAGALOG
MANDARIN
NIHONGGO
Proficient
Native
Basic
Basic
Character References
EXPERIENCE
LANGUAGES
Selah Escape Travel and Tours
Internship
(On the Job Trainee)
Responsible for Marketing Plan and Analysis
Responsible for Digital Marketing
Respsonsible for editing and layouting marketing proposals Responsible for communicating to the clients and marketing campaigns Responsible for Visa processing and required visa documents checking Responsible for processing clients Etravels
Responsible for processing clients Itineraries
Responsible for answering calls and emails of clients queries Responsible for booking hotels and transportation for clients Receptionist
Ruperto's Inland Resort
Part Time
April-September 2023
Responsible for checking in and out clients
Responsible for night auditing
Respsonsible for greeting and welcoming guest
Responsible for communicating and upselling to the guests Responsible for handling incoming calls, directing them to the correct extensions, taking messages, and providing basic information. Responsible for providing information to visitors and callers about the company, its services, and its staff.
Responsible for maintaining a clean, tidy, and presentable reception area is crucial for a positive first impression.
Providing excellent customer service to visitors and callers. Catering and Event Staff
Dekalesa Catering Services
Part Time
2021-2023
Assisting with food preparation (washing, chopping, etc.), plating dishes, and serving food and beverages to guests.
Responsible for preparation of the event
Respsonsible for greeting and welcoming guest
Responsible for Setting up tables, chairs, linens, and food service areas according to event specifications.
Responsible for providing friendly and efficient service, answering questions, and addressing any guest needs or complaints. Responsible for collaborating with other staff members, including chefs and event coordinators, to ensure smooth service flow. Responsible for providing information to visitors and callers about the company, its services, and its staff.
Catering and Event Staff
Glamorouso Gown Rentals and Events
Assisting with serving food and beverages to guests. Adhering to food safety and hygiene regulations to prevent foodborne illnesses.
Carrying out tasks as directed by supervisors and adhering to event timelines.
Setting up tables, chairs, linens, and food service areas according to event specifications.
Assisting with the breakdown and cleanup of the event space, including packing up equipment and supplies.
Part Time
2017-2019
Chef Manuel Dayag Fernandez
Dekalesa Catering and Events
Owner
Glamorouso Jona Lawrence
Glamorouso Gown Rentals and
Events
Owner
Renato Legaspi
Ruperto's Inland Resort
Admin
Contact this candidate