Systems Administrator It

JAMES CHRISTOPHER THOMAS

*** ******* ****** **********, *********** 39601 Phone: 601-***-****

Email: ***************@*****.***

OBJECTIVE: Experienced IT Systems Administrator with over 12 years supporting government infrastructure environments. Skilled in Windows Server and Linux systems, backup and recovery solutions, and hardware configuration. Seeking to contribute to the Mississippi Attorney General’s Office by enhancing virtualization, disaster recovery, and security operations in a hybrid IT Infrastructure & Systems Engineer role.

TECHNICAL SKILLS:

Operating Systems: Windows Server (2008–2019), Linux (Ubuntu, CentOS) (basic exposure)

Virtualization: VMware ESXi (basic exposure), Hyper-V

Backup & Recovery: Veeam (familiarity), GFI Languard, Windows Backup

Security & Remediation: Malware removal, patch management, penetration test response

Infrastructure: HPE hardware, datacenter support, network troubleshooting

Tools: SCCM, RDP, Active Directory, Group Policy, ServiceNow EDUCATION:

August 2005 – May 2007

Copiah-Lincoln Community College Wesson, MS Associate of Science Degree in Computer Networking Technology. Completed courses in Cisco, Novell, Linux, Windows Server 2003 and Microsoft Office Applications.

August 1989 – May 1991

Copiah-Lincoln Community College Wesson, MS Associate of Science Degree in Computer Technology. Completed courses in RPG I & II, COBOL I & II, and Computer Operations.

GOVERNMENT EXPERIENCE:

• 12+ years supporting IT infrastructure in a state government healthcare environment

• Familiar with compliance, documentation, and security protocols in public sector IT EMPLOYMENT:

August 2022 – Current Trustmark National Bank Jackson, MS Computer Operator Duties include monitoring ATMs and computer network equipment to make sure that systems are functioning properly. Conducting password resets and account unlocks for clients within the company network. Contacting vendors to conduct repairs or updates to the ATMs software.

June 2021 – March 2022 The Solutions Team Brandon, MS Helpdesk IT Support Technician

Duties consisted of serving as the first point of contact for clients seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by clients. Walk the client through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update client status and information. Pass on any feedback or suggestions by clients to the appropriate internal team member(s). Identify and suggest possible improvements on procedures. Installs and supports products, processes and hardware related to execution of supported clients’ IT systems and services. Promptly and properly document activities and communications associated with clients. January 2009 – December 2020 Mississippi State Hospital Whitfield, MS Lead Systems Administrator

Duties include Maintained over 500 Windows-based systems across multiple departments Performed monthly patching and updates using GFI Languard and SCCM. Restored user data from backups and supported disaster recovery efforts. Configured and deployed hardware including servers, desktops, and peripherals. Responded to security incidents including malware removal and account lockouts. Collaborated with IT leadership on infrastructure upgrades and system remediation. Documented technical findings and submitted regular activity reports.

REFERENCES: Available upon request

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