Front Office Human Resources

*

CURRICULLUM VITAE

HUMPHREY RWANDIKO

P.O. Box 54194, Dar es Salaam; E-mail: ********@*****.***

Tel; +255-***-***-***, +255-***-***-***,+255-***-***-*** PERSONAL PROFILE

I am a self-motivated, hardworking and energetic individual who is keen to details. I also possess good interpersonal and communication skills. Furthermore, I am problem solver and I have an ability to adapt well to new situation as well as being able to work independently. EDUCATION

2022 – Currently: Open University of Tanzania

Degree in Human Resources

2008-2011: College of Business Education

Diploma in Business Administration

2005-2007: Mbezi High School

Advanced Level Certificate of Secondary Education

2004: Njuweni Institute of Hotel Catering and Tourism Management Certificate in Front Office Operation

1999-2002: Forodhani Secondary School

Ordinary Level Certificate of Secondary Education

WORK EXPERIENCE

March 2024 – Currently: Serengeti Explorer by Elewana Night Auditor/Manager

Duties

• Make sure all postings and payment done during the day are correctly before doing end of day

• Attend guest queries and complaints

• Ensuring the lodge facilities (rooms, pool, dining area, etc.) are well maintained

• Reporting or following up on repairs and maintenance issues

• Ensuring a high level of customer satisfaction

2

September 2022 – March 2024: Giraffe Beach Hotel

Acting Front Office Supervisor/Manager

Duties

• Making sure every staff is at his/her working area all the working hours

• Handling all complains from guests and staffs

• Handling customer queries

• Offer assistance with certain tasks e.g confirming travel arrangement

• Attend to special guests e.g V.I.P and answer their inquiries

• Assist Front Office Manager in his absence

December 2021 – August 2022: Colosseum Hotel & Fitness Centre Night Auditor, Cashier, Receptionist, Reservationist Duties

• Welcoming guests and assist them whenever necessary

• To make sure that all bills are charged to the guests and done on time and to the right guest

• Reviewing all transactions and posting are well done in the system before doing night audit

• Handling customers queries

• Making reservations from walking in guests, online guest

• Receiving emails and replay them immediately

January 2019 – November 2021: Best Western Coral Beach Night Auditor, Cashier, Receptionist

Duties

• Welcoming guests and assist them whenever necessary

• To make sure that all bills are charged to the guests and done on time and to the right guest

• Reviewing all transactions and posting are well done in the System before doing night audit Handling customers queries March 2018 – September 2018: Zuri Zanzibar Hotel and Resort Night Auditor and Cashier Duties

• Welcoming guests and assist them whenever necessary 3

• To make sure that all bills are charged to the guests and done on time and to the right guest

• Working with general cashier in her daily work routine

• Preparing and issuing cheque and petty cash payment to suppliers, employees and contractors

• Preparing and issuing salaries to employees and casual workers

• Updating cheque, petty cash and invoices to the system (Helios)

• Preparing financial report for cheque and petty cash monthly basis

• Reviewing all transactions and posting are well done in the system before doing night audit

4

February 2016 –29 May 2017: Ramada Encore

Front Office Assistant and Cashier

Duties

• Welcoming guests and assist them whenever necessary

• To make sure that all bills to be charged to the guests are done on time and to the right guest

• Handle guests’ mails and packages and deliver them promptly

• Answering all incoming calls through the switch board or extension where applicable in polite manner

Oct 2012-October 2015 Harbour View Suites Hotel

Duty Manager, Night Manager, Night Auditor, Guest Relation Manager

Duties

• Making sure every staff is at his/her working area all the working hours

• Reviewing all the cash transactions and posting done correctly

• Handling all complains from guests and staffs

• Monitoring the staff attendance

• Receiving guests and doing the necessary booking

• Handling customer queries

• Attend to special guests e.g V.I.P and answer their inquiries

• Provide information about amenities and venues and promote services

• Offer assistance with certain tasks e.g confirming travel arrangements, taking messages

• Record information in the log book and sent the shift report to management daily

Apr 2007 – Sept 2012: Harbour View Suites Hotel

Hotel Receptionist, Reservationist and Cashier

Duties

• Making sure that operating supplies are enough

• Receiving guests and showing them around the hotel

• Brief the guests about the facilities and special events at the hotel

• To make sure that there is a smooth flow of information from the office to other staff concerns

• Ensure the handling over from the outgoing shift receptionist takes place correctly and efficient

• To make sure that the uses of payment methods is followed carefully and maintained to the standards

• Making reservations from walking in guests, online guest 5

Apr 2004 – Jul 2004: Zanzibar Serena Inn Hotel

Hotel Receptionist and Cashier (Training) Duties

• Welcoming guests and assist them whenever necessary

• Brief them about the facilities and special events at the hotel

• To make sure that all bills to be charged to the guests are done on time and to the right guest

• Handle guests’ mails and packages and deliver them promptly

• Answering all incoming calls through the switchboard or extension where applicable in polite manner

LANGUAGE

Kiswahili: Excellent Read, Write, Speak and Understanding English: Excellent Read, Write, Speak and Understanding REFEREES

Hemed S. Kiwanga

Front Office Manager

Harbour View Suites Hotel

P.O.Box 9163

Tel; +255-***-******, +255-***-******

Email Address: ***********@***********-******.***

Magreth Mbena

Human Resources Manager

Zuri Zanzibar Hotel and Resort

P.O.Box 3188

Tel; +255-***-***-***, +255-***-***-***

Email Address: **@************.***

Ignas Nestory Kunambi

Front Office Manager

Giraffe Beach Hotel

Tel; +255-***-******

Email Address: ***@*********.***

Misheck Samanyanga

Financial Controler

Serengeti Explorer by Elewana

P.O.Box

Tel; +255-***-******

Email Adress: **@*****************.***

Contact this candidate