Quality Assurance Data Entry

Viviana Dozal

Houston, TX ***** • 562-***-**** • **************@*****.***

Professional Summary

Detail-oriented and highly organized administrative and quality assurance professional with experience in data management, customer relations, and process improvement. Skilled in Microsoft Office, Epicor, Workday, and database systems, with a strong ability to prioritize tasks, maintain data accuracy, and collaborate across teams. Bilingual in English and Spanish, with exceptional communication skills and a commitment to ensuring compliance and operational efficiency.

Skills

● Data Entry & Management (Epicor, Workday, Microsoft Excel)

● Administrative & Clerical Support (Scheduling, Record-Keeping, Compliance)

● Customer Service & Communication (Phone, Email, Live Chat Support)

● Problem-Solving & Attention to Detail

● Bilingual: Fluent in English & Spanish

● Experience with Database Systems & Reporting

Work Experience

Quality Assurance Specialist

Alloy and Stainless Fasteners February 2023 – October 2024

● Reviewed and maintained accuracy of product data and documentation, ensuring compliance with internal and industry standards.

● Processed a 30% increase in incoming orders while maintaining a 90% accuracy rate in data entry.

● Communicated with vendors and internal teams to ensure the accuracy of product specifications and resolve discrepancies.

● Collaborated cross-functionally with purchasing and sales teams to improve workflow efficiency and streamline administrative processes.

● Maintained detailed records and reports, ensuring documentation met company and regulatory standards.

Department Assistant / HR Assistant

Target – Houston, TX August 2020 – January 2023

● Managed and updated employee records in Workday, ensuring compliance with company policies.

● Scheduled appointments, maintained contact lists, and provided administrative support to HR leadership.

● Handled sensitive employee data with discretion and ensured compliance with HR regulations.

● Assisted in onboarding and training new employees, ensuring accurate documentation and smooth transitions.

● Provided bilingual customer service, effectively resolving employee and customer inquiries.

Education

Associate of Science Graduated June 2023

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