Business Administration Customer Service

ALFREDO ROSADO

B U S I N E S S A D M I N I S T R A T I O N

CONTACT

PROFESSIONAL SUMMARY

Business Administration professional with 5 years of experience in account management and sales merchandising, adept at driving client satisfaction and retention through strategic solutions. Skilled in data analysis, inventory management, and team collaboration, consistently enhancing product visibility and sales performance. Committed to leveraging market research and CRM systems to optimize client engagement and revenue growth. EMPLOYMENT HISTORY

ACCOUNT MANAGER Aug 2020 - May 2023

Pepsi Co. Florida

• Managed client accounts, enhancing satisfaction and retention through strategic solutions.

• Increased sales volume by cultivating strong client relationships and identifying growth opportunities.

• Collaborated with cross-functional teams to deliver tailored marketing strategies, boosting client engagement.

• Resolved client issues promptly, maintaining high satisfaction and trust in company services

• Managed client accounts, driving substantial revenue growth through tailored marketing strategies and enhanced product placement.

• Analyzed sales data to identify trends, enabling proactive adjustments in strategy that resulted in noticeable gains in market share.

• Implemented a CRM system to streamline client communications, fostering collaboration and improving response times. SALES MERCHANDISER Jun 2018 - Aug 2020

Coca Cola Beverages Florida

• Managed product displays, increasing sales by 12% through strategic merchandising.

• Collaborated to optimize shelf space, enhancing visibility and product turnover.

• Analyzed sales data to identify trends, improving stock management.

• Executed product placement strategies, enhancing visibility and driving substantial improvements in sales performance across key retail locations.

• Monitored inventory levels meticulously, ensuring stock availability and minimizing out-of-stock scenarios, leading to enhanced customer 772-***-****

*******.******@****.***

Kissimmee, FL, USA

EDUCATION

Bachelor’s degree

Business Administration,

Ana G. Méndez University

Orlando Campus.

2019-2024

Concentration in System

information

Magna Cum Laude (GPA 3.83)

Market Research

Microsoft Office

Customer Services

TECHNICAL SKILLS

Data Analysis

Inventory Management

Client Retention

Team Collaboration

Sales Strategy

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