Human Resources Customer Service
Resume:
Bruce Barnes
Gerrardstown, WV 25420
Email: ***************@*******.***
Cell: 540-***-****
Clearance: TS/SCI FSP
Summary:
Over 25 years of serving the Intelligence Community. Exceptional organizational and interpersonal skills. Nine years of administrative management experience, overseeing several employees on different government contracts. I am willing to take any administrative position and does not have to be a supervisor position. Prior experience ranges from office management to human resources.
Date: 06/2024 – Present General Dynamics
Senior Administrative Supervisor
Manages and is responsible for the successful completion of all tasks in assigned program area
Supervises 39 general logistics employees and 12 mail couriers at various customer sites
Performs personnel actions including hiring and performance evaluations
Responsible for profitability and revenue growth of assigned program
Assures quality of all logistics personnel by ensuring they perform their tasks professionally and safely
Consults with customer COTRs and customer supervisors on a myriad of issues pertaining to personnel issues
Prepares and provides various reports to senior management as requested
Ensures compliance with relevant corporate and government policies and standards
Ensures all employees are recognized for excellent customer service by awarding them HERO awards when warranted
As a hiring manager, ensures all potential employees are vetted and qualified for any open positions
Meets with the customer on a regular basis to keep them informed of all current situations and encourages the opening of more positions to help alleviate any personnel shortages
Ensures employee compliance with required internal training through coordination with employee and internal database
Mentors and counsels subordinates when appropriate
Facilitates line of communication across all levels of staff and to senior management
Inputs all pertinent data into the customer system of new employees coming on board and current employees leaving the contract
Ensures all employees are kept up-to-date by holding quarterly All Hands
Works closely with HR when personnel issues arise, and disciplinary action needs to be taken
Date: 04/2021 – 06/2024 General Dynamics
Administrative Supervisor
Manages, and is responsible for, the successful completion of all tasks in assigned program area
Supervises 43 coach bus/chauffeur/shuttle drivers and 12 mail courier drivers within the customer compound
Performs personnel actions including hiring and performance evaluations
Responsible for profitability and revenue growth of assigned program
Assures quality of all drivers by ensuring they perform their driving tasks professionally and safely
Consults with Dispatch on a myriad of issues pertaining to schedules and personnel issues
Prepares and provides various reports to senior management as requested
Ensures compliance with relevant corporate and government policies and standards
Ensures all drivers are recognized for excellent customer service by awarding them SPOT awards when warranted
Provides assistance to drivers who went TDY by coordinating all paperwork to the customers travel database for reimbursement to the drivers
As a hiring manager, ensures all potential employees are vetted and qualified for any open driving positions
Meets bi-weekly with the COTR to keep them informed of all current situations and encourages the opening of more positions to help alleviate a driving shortage
Ensures employee compliance with General Dynamics required internal training through coordination with employee and internal database
Mentored, and counseled subordinates when appropriate
Facilitates lines of communication across all levels of staff and to senior management
Ensures employees are drug tested according to the regulations of the Department of Transportation (DOT) and that all DOT physicals are accomplished yearly
Coordinates and maintains a list of all driver’s Commercial Driver’s License (CDL) training to driving school vendor to include forwarding all financial invoices through GD finance system
Created a Leave Calendar and coordinates with the customer to ensure all drivers are accounted for during leave absences
Inputs all pertinent data into the customer system of new employees coming on board and current employees leaving the contract
Ensures all drivers are kept up-to-date by holding quarterly All Hands
Works closely with HR when personnel issues arise and disciplinary action needs to be taken
Date: 10/2020 – 04/2021 General Dynamics
Inventory Management & Property Control
Maintained daily task tracker for metric review by management
Ran standardized reports for Division Managers weekly as required for Directorate offices and updated the reports as necessary
Reviewed and analyzed regular reports to identify areas of deficiency for action with customers and management
Solved any discrepancies that came up during the review process
Created SOPs to assist customers with property compliance and kept them updated as needed
Served as Responsible Officer for accounts in accountable property systems for account overview and assistance
Resolved policy issues, duplication errors, record verification with accuracy updates, and new item inputs
Assisted customers with legacy record investigations and researched documentation
Vault custodian
Date: 12/2019 – 10/2020 General Dynamics
Administrative Assistant 3
Tracked recruiter workload and the recruitment process from beginning to end
Reviewed resumes to ensure they met basic requirements prior to management review
Tracked face-to-face meetings between recruiters and candidates which normally occur between 4-8 times a month
Tracked meetings between medical staff and the candidates for their medical evaluation which occurs between 2-4 times a month
Provided bi-weekly reports regarding programs progress to staff officers
Created a spreadsheet to help staff officers track which stage the candidates were in
Uploaded resumes onto the customer database
Uploaded resumes onto the customer database
Created a spreadsheet to help track number of candidates on a weekly basis
Created address cards for staff officers
Prepared, maintained, sent out, and tracked candidate packets
Called candidates to ensure they received their packet and resent it if they had not received it in a reasonable amount of time
Replied to inquiries from recruiters asking status in database
Input weekly reports into the customer database from recruiters
Date: 05/19 – 12/2019 General Dynamics
Administrative Assistant 2
Monitored Time and Attendance database
Assisted SA in setting up four monthly meetings at customer site
Managed tracker of team members for meetings
Set up conference rooms for meetings
Coordinated with the VOC to set up VTC for meetings
Helped with PowerPoint slides for presentation during meetings
Flipped slides during meetings
Ordered supplies for area
Made copies of agenda and slides for team members
Made tent cards for meetings
Date: 07/2018 – 05/2019 General Dynamics
Mission Support Administrator 2
Monitored Time and Attendance database
Ordered supplies for the Group
Maintained rosters
Made appointments as needed
Facilitated TDY’s for Group managers
Opened, closed, and reserved conference rooms for entire building
Alternate Vault Custodian
On-boarded and off-boarded personnel
Date: 03/2018 – 07/2018 General Dynamics
Mission Support Administrator 1
Quality checked customer package
Researched electronic archive files for previous submissions
Performed data entry of customer information in various databases and delivers paperwork to appropriate internal departments
Made appointments as needed
Communicated with customer and internal departments throughout processing to monitor and advise of processing status
Maintained tracking list of open packages with current status in the process
Verified agreement is in place for package when applicable
Picked up completed paperwork from internal departments and updates various databases accordingly with new status
Notified the customer of package completion
Scheduled appointments with customer for security briefings
Date: 01/2010 – 03/2018 General Dynamics
Main Administrator
Developed and implemented the onboarding and outboarding of personnel
Created packets for onboarding
Included the orientation program employees are required to attend.
Created instructional graphics and how-to-guides for onboarding
Maintained accountability over the Non-Disclosure Agreement (NDA) program which consisted of ensuring employees, subcontractors, and customer NDA signatures were documented and archived in hard and soft copy for audit purposes.
Maintained accountability over Organizational Conflict of Interest (OCI) documentation
Facilitated the award process for employees
Ensured employee compliance with General Dynamics required internal training through coordination with employee and internal database
Ensured employees complete required federal certifications such as forklift and CDL from cradle to grave
Managed quarterly luncheon meetings between the employees and the Program Managers (PM and Deputy Program Managers (DPM)
Coordinated dates with PMs & DPMs
Sent out bulk email notification to employees along with RSVP tracking
Set up coordination of food for luncheon with vendor
Coordinated with guest speakers
Time and Attendance coordinator
Created a list on non-compliant employees who have discrepancies with recent timesheets
Coordinated with PMs and DPMs to ensure compliance
Created time-sensitive reports from raw data gathered from ETS and submits to Logistics Program Manager
Managed employees’ labor adjustments by coordinating with employees, Finance, Program Manager, and Deputy Program Manager to ensure appropriate time and Labor category were within compliance
Responsible for all supply ordering and distributing supplies throughout the team and submitted monthly supply reports
In the event of a motor vehicle accident, coordinated with employee and insurance company to report motor vehicle accidents
Drug testing coordinator between HR, the customer and motor pool employees, for random and after-accident drug testing
Maintained an up-to-date roster of approximately 300 employees and 100 subcontractors
Formatted data from job applicants to use in a customer-compliant template for customer and uploads to SharePoint
Date: 11/2005 – 01/2010 General Dynamics
Administrative Supervisor/Task Supervisor
Direct supervisor for 69 employees
Responsible for day-to-day management and oversight of numerous Intelligence Community government contracts worth approximately $35 million
Communicated regularly and provided monthly status reports to the Contracting Officer’s Technical Representative and Contract Officer in addition to ensuring that any problem areas were resolved quickly
Facilitated lines of communication across all levels of staff and to senior management
Responsible for establishing, monitoring, and achieving corporate, program, and personnel performance goals in order to make sure all critical deadlines and deliverables were met
Approved timesheets and administered the personnel evaluation system for employees
Worked closely with government contracting officers and technical representatives to fill chauffer, administrative, logistical, and financial positions within the government
Ensured accuracy of program financial and contractual data in an effort to ensure compliance with contractual requirements
Trained, mentored, and counseled subordinates when appropriate
Enhanced business development by achieving revenue and profit margin goals
Recruited, screened candidates, and interviewed potential employees for contract employment within US government offices
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