Customer Service Technical Support
Resume:
DE’ANGELO VAZQUEZ
SALES AND CUSTOMER SERVICE EXPERT
CONTACT
OBJECTIVE
********.*********@*****.***
Dynamic Technical Support Advisor and Customer Sales & Service Specialist with a proven track record of delivering exceptional service, technical solutions, and driving sales performance. Skilled in hardware and software troubleshooting, with strong interpersonal and communication abilities that foster customer satisfaction and long-term loyalty. Demonstrated leadership as a verification team leader, consistently exceeding sales targets by following a structured sales process, applying decisive problem-solving, and maintaining a proactive approach to customer support challenges.
SKILLS
EXPERIENCE
Sales strategy & execution
Consistent execution of sales process
Customer service excellence
Conflict resolution
Time management
CRM tools
June 2024-Present
Sales & Service Consultant-AT&T
Jan 2022-June 2024
Chat Support Specialist/Help desk-Verizon Wireless
August 2017-Jan 2022
Technical Support & Sales Advisor-Verizon Wireless
Nov 2014-August 2017
Customer Service & Sales Representative-Verizon Wireless
Managed a high volume of inbound and outbound calls to support product sales and resolve service issues, consistently meeting and exceeding KPIs.
Identified customer needs and recommended tailored solutions, contributing to increased success rates
Engage with customers via live chat to address inquiries, resolve issues, and provide information about products and services
Provide detailed product information to customers and assist them in making informed product decisions.
Identifying, installing, and configuring hardware and software solutions
Resolving network issues
Respond to customer's emails, faxes, and chat request
Reset passwords, change payment dates
Troubleshoot connection issues
Consistently met and exceeded all sales and service goals
Handled high-volume inbound and outbound customer interactions, demonstrating expert-level communication and product knowledge to support sales goals.
Maintained call metrics, conversion, sales per hour, and talk time
EDUCATION
Harper Community College
2008-2010
General Studies
REFERENCES
Available upon request
Contact this candidate