Social Media Customer Service

SASHA

PEREZ

NJ **********@*****.*** 201-***-****

Experience

CEO / Owner / Sole Employee

Sol y Luna Boutique – Prospect Park, NJ

May 2025 – Present

• Launched and manage a retail boutique offering women’s fashion, accessories, and lifestyle products.

• Oversee all daily operations, including sales, inventory management, customer service, and merchandising.

• Develop marketing strategies, manage social media, and coordinate local promotions to drive traffic and brand awareness.

• Maintain vendor relationships and handle all purchasing, pricing, and budgeting.

• Deliver personalized customer experiences to build loyalty and grow the client base. Records Assistant

Wilentz, Goldman & Spitzer, P.A. – Woodbridge, NJ

Sept 2024 – May 2025

• Organized and maintained legal records in physical and digital formats.

• Supported attorneys with file retrieval, document tracking, and case prep.

• Used legal records systems for indexing and archiving.

• Ensured confidentiality and compliance with firm retention policies.

• Handled scanning, data entry, and general administrative support. Summer Camp Director

Township of Woodbridge – Woodbridge, NJ

June 2024 – August 2024

• Oversaw daily operations of a youth summer camp program serving children ages 5–13.

• Managed and supervised a team of counselors and staff to ensure a safe, engaging environment.

• Planned, scheduled, and coordinated educational and recreational activities.

• Communicated with parents and township officials regarding camper progress, safety, and program updates.

• Ensured compliance with local safety regulations, health protocols, and program standards. Substitute Teacher

ESS – Various School Districts, NJ

April 2024 – Present

• Deliver classroom instruction in K–12 settings following teacher-provided lesson plans. 2

• Maintain classroom order and ensure a productive learning environment.

• Adapt to various subjects, grade levels, and school environments with flexibility and professionalism.

• Support student learning and address questions to keep lessons on track.

• Communicate effectively with school staff to ensure continuity and support student needs. Healthcare Receivable Specialist (Remote)

Navient – Remote

January 2024 – March 2024

• Processed and followed up on healthcare claims and patient accounts to ensure timely reimbursement.

• Communicated with insurance companies, healthcare providers, and patients to resolve billing issues.

• Reviewed accounts for accuracy, handled appeals, and corrected denied or underpaid claims.

• Maintained compliance with HIPAA and internal billing procedures.

• Utilized electronic billing systems and healthcare databases to track claim status and payments. Records Administrator

Township of Cedar Grove – Police Department, Cedar Grove, NJ November 2016 – December 2023

• Managed and maintained police records, including incident and arrest reports, in compliance with state and federal guidelines.

• Processed payroll for police personnel and crossing guards, ensuring accuracy and timely submission.

• Handled expungement orders, ensuring removal of applicable records in accordance with legal requirements.

• Responded to OPRA requests, subpoenas, and discovery motions while safeguarding sensitive information.

• Oversaw records retention, secure storage, and proper destruction in line with municipal and state policies.

• Performed administrative duties such as data entry, report filing, and coordination with legal and law enforcement entities.

Census Enumerator

U.S. Census Bureau

May 2020 – August 2020 April 2010 – August 2010

• Conducted door-to-door interviews to collect demographic data for the decennial U.S. Census.

• Verified address information and ensured accurate, complete data collection in assigned areas.

• Maintained confidentiality of respondent information in compliance with federal regulations.

• Used handheld devices and paper forms to record and submit data in a timely manner.

• Engaged with diverse communities to encourage participation and clarify Census procedures. Seasonal Sales Associate

Bloomingdale’s Department Store – Hackensack, NJ

October 2018 – February 2019

3

• Assisted customers with product selection, styling, and purchases during peak holiday season.

• Maintained merchandise displays and ensured sales floor was clean, organized, and fully stocked.

• Processed transactions, returns, and exchanges efficiently using POS systems.

• Delivered exceptional customer service to drive sales and meet daily targets.

• Collaborated with team members to support store promotions and seasonal events. DeVry University / Keller Graduate School of Management – Remote Graduate Certificate in Project Management (Anticipated Graduation: August 2025) Bergen Community College – Lyndhurst, NJ

Associate of Science in Social Work

Graduated: May 2015

Berkeley College – Woodland Park, NJ

Bachelor of Science in Criminal Justice

Graduated: April 2014

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