Data Entry Customer Service
Resume:
Margaret Howe
Long Beach, CA *****
***********@*****.***
I have had the privilege of working directly under Dr Lois Lee at Children of the Night for 14 months as her donor records manager using the Raisers Edge Black Baud system. This experience taught me great attention to detail many administrative skills and expertise in Microsoft office and Excel and taught me to take pride in my work.
Authorized to work in the US for any employer
Work Experience
Service Department
Ace Attorney Service, Inc. - Los Angeles, CA
August 2023 to Present
• Enter data into the Datatrac system in real time for client updates on the progress of serves.
• Prepare legal documents for process serve and update status, data entry, customer service as well as process serves when needed.
• Answer phones and distribute calls and messages. Driver
Alto - Century City, CA
December 2022 to December 2023
• Pick up and drop off passengers with the use of a company vehicle and GPS
• Handle luggage and packages
• Delivery of food when required
Travel Agent
Archer Travel - La Cañada Flintridge, CA
March 2008 to January 2023
• Made and tracked travel arrangements for clients for travel world wide. Advised and assisted on entry requirements for travel to countries that require documents such as visas. Kept track of ever changing air reservations and vaccination requirements. I began as an in office agent then transitioned to remote work.
Reservation and Customer Service
South Park Doggie Daycare - Los Angeles, CA
February 2022 to December 2022
• Front Desk Reception
• Cashiering
• Customer service in person and over the phone
• Reservations for boarding, daycare and trial days
• Attend to and plan events
• handle dogs varied kennel duties
Data Entry/Administrative Assistant
Singleton foundation - Pasadena, CA
February 2022 to May 2022
• Manage calendars for 3 executives
• Daily meetings and check ins with senior staff
• data entry catch up for the last several months
• Research
• Event planning
Temporary Employee
Amy Zimmerman & Associates - Los Angeles, CA
January 2022 to February 2022
• Data entry and gift processor for the Pancreatic Cancer Action Network
• Use of Raisers Edge as well as Microsoft office products, Outlooks and Teams
• catch up on months worth of entries
• Letters of Acknowledgment
Temporary Employee
Insync Consulting - Van Nuys, CA
November 2021 to January 2022
• Temporary Assignment with the Veterans Administration data entry
• Process of travel reimbursement requests
• face to face customer service as well as over the phone Temporary Employee
AppleOne - Los Angeles, CA
October 2021 to November 2021
• One month assignment with the Neptune Society
• Reception
• Answer phones and take messages
• Data entry
• Mail distribution
Legal Process Server
ABC Legal Services - Los Angeles, CA
January 2019 to August 2021
• Serve subjects with legal paperwork at their homes or place of business. Document the interaction and take photos to corroborate the documentation while adhering to strict guidelines.
• Navigate and plan routes
• in person customer service
• Problem solving
Donor Records Manager
Children of the Night - Los Angeles, CA
December 2019 to January 2021
• Managed the incoming donations via check, electronic payments, cash, credit cards and gifts in kind in a timely manner.
• Maintained and assisted in scrubbing the Raisers Edge Database
• Streamlined the process of gift entering and letter generation
• created a process for accounting for and acknowledging electronic gifts
• organized hard copies of the sent acknowledgements
• generated acknowledgment letters (mail merge)
• Bulk mailing
• Donor relations over the phone and in person
• Special projects as needed including office move
• administrative duties for Dr. Lee
Owner and Operator
Precious Cargo Rescue Animal Transport - Lancaster, CA March 2010 to August 2019
• Transport of rescue animals from shelters to veterinary appointments, boarding facilities and foster homes where they would be rehabilitated while awaiting adoption.
• rehab and post surgical care of dogs after initial rescue
• routing and navigation
• sent invoices and collected payments
Travel Agent Sales
Auto Club Southern California - Lancaster, CA
May 2007 to March 2010
• Handled requests from members for travel accommodations
• air, car, hotel, cruise, tour and excursions.
• Keeping track of flight schedule changes and collecting payments for individuals as well as group travelers.
• Up selling and cross selling products and services. Orange County, CA - Los Angeles, CA
Education
Associate Degree
University of Phoenix - Lancaster, CA
January 2012 to December 2012
High school diploma
Canyon High School - Canyon Country, CA
January 1991 to December 1991
Marinello School Of Beauty - North Hollywood, CA
January 1991 to December 1991
Skills
• Organizational skills
• Strategic planning
• Salesforce
• Fundraising
• Public relations
• Sales
• Office manager experience
• Writing skills
• CRM Software
• Management
• Marketing
• Data entry
• Communication skills
• Customer support
• Front desk
• Retail sales
• Presentation skills
• Project coordination
• Google Docs
• Computer skills
• Databases
• Computer literacy
• Administrative experience
• Grant writing
• Customer service
• Telemarketing
• Logistics
• Microsoft Powerpoint
• Windows
• Typing
• Office experience
• Events management
• Customer relationship management
• Negotiation
• Microsoft Outlook
• Raiser's Edge
• Research
• Microsoft Office
• Business Development
• Microsoft Excel
• Account Management
• Database management
• Typing
• Front desk
• Personal assistant experience
• Databases
• Windows
• Research
• Microsoft Access
• DocuSign
• Customer relationship management
• Documentation review
• CRM software
• Salesforce
• Supervising experience
• Negotiation
• Driving
• Sales
• Google Suite
• Google Docs
• Communication skills
• Account management
• Leadership
• Data entry
• Microsoft Outlook
• Analysis skills
• Microsoft Word
• Microsoft Excel
• Accounting
• 10 key typing
• Time management
• Cash handling
• Logistics
• Microsoft Office
• Computer skills
• Office experience
• ERP systems
• Schedule management
• Adobe Photoshop
• Accounting software
• Administrative experience
• Events management
• Adobe Acrobat
• Social media management
• Travel planning
• Phone etiquette
• Relationship management
• Presentation skills
• Customer service
Certifications and Licenses
Driver's License
Non-CDL Class C
August 2020 to May 2025
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