Business Analyst Customer Service

ANTONYA DAVIS

**** ****** ****** ** ********* Georgia 404-***-****

*********@*******.*** · linkedin@antonyad

Qualified Business Analyst with skills in sales tracing, pricing, contract and credit analysis, auditing, accruals, rebates, chargebacks and variance deductions, AR and process improvement. Transferable skills in Purchasing and Vendor Management with specialty in Inventory. Focused driven on root cause analysis with accurate attention to detail. Proactive, Open and Conscientious Leadership. Effective customer service skills with a concentration in customer satisfaction and retention.

EXPERIENCE

6/2023 – Present

Sr. Business Analyst Channel Operations, BAXTER HEALTHCARE

Resolution of operational issues for high-paced Channel Operations team and partners within the organization. Review and resolve complex errors relating to sales traces chargebacks, Hierarchy pricing on GPO and 340b accounts. Department specific Contract analysis and redlining for operations, and contract errors etc. Managed pricing between Baxter and Trading Partners (i.e. McKesson IV, Clarus AND ACC Business units) to ensure accuracy and resolve discrepancies in Marketing and the offshore team. Review GPO Pharma contracts to ensure alignment terms, pricing and correct tier. Tableau reporting analysis for sales traces for field reps to ensure accurate incentive compensation. Process and correct EDI errors created by 844 loads. Manage AR for multiple Pharma trading partners. Collaborate cross functionally across multiple departments that result in positive impact, smooth roll outs and growth to the organization. Develop clear Executive ready stories that connect data, transform initiatives and positive business outcomes when meeting with C-Suite stakeholders. Demonstrate strong critical thinking problem solving and ability to bring order to complex situations.

10/2021- 6/2023

PRIME VENDOR ANALYST, MEDLINE

Analyze customer utilization trends and align with inventory levels for sales organization. Present finding and recommendations to sales mgmt. for process improvement opportunities regarding problem and issue resolution. Create, develop, and maintain relationships with customers, sales teams, and vendors. Weekly collaboration with multi stakeholders at hospitals and/or rehab centers to discuss product(s), pricing, and terms. Present data findings at weekly customer-facing meetings. Support sales by managing contract terms, assisting with brand conversions, rebates and tracking all savings and projects. Process rebates and accruals within models for customers based on volume and/or growth incentives. Lead meetings and make presentations regarding project updates, supply chain concerns, business results, and committee findings. Provide issue resolution in inventory surplus, allocation and backorders. Knowledge of products and use to effectively recommend substitutions for customers that are cost effective. Manage pricing and rebate disputes. Review and reconcile customer accounts with Revenue team.

10/2020 –10/2021; 6/2014-6/2015

AR ANALYST, Elekta

Manage and serve as single point of contact on customer accounts for revenue query mgmt. portfolio of $9 to $15 million for hospitals and cancer centers in Midwest Zone USA; investigation of customer inquiries regarding contract billing and understanding, process debit/credit adjustments, update and maintain vendor management files for billing and sales tax exemptions as well as inter-company management. Issue refunds for overpayments due to contract amendments and incorrect billing rates. Review new and existing customer financials to establish credit limits and risk management. Implement invoice audit process for billing accuracies and invoice quality in special handling accounts. Train and assist in onboarding new hires. Interface with internal Sales Health Directors, Regional Service Managers and Zone Directors to provide billing and accounting solutions and improvements via Salesforce and Qlik sense (ad-hoc analysis).

10/2015 – 10/2020

SR BUSINESS ACCOUNT SPECIALIST, randstad global

Administer and manage portfolio for large dollar $12 to $15 million national corporate accounts. Evaluate and comprehend federal and state staffing laws while analyzing customer financials to determine credit worthiness and financial risk decisions. Reduce DSO, Update and maintain vendor database in CRM and ERP system. Serve as liaison to customer and Internal Branch Managers to resolve billing disputes and review signed contracts for rate and term issues. Collaborate with Branch Managers, Area and Regional VP’s in providing professional guidance and recommendations in the solution of complex accounting and billing service issues. Participate in large projects and robotic teams to automatic functions within organization via Lean Belt training and certification.

4/2008 – 4/2011 (PT)

BUSINESS OPERATIONS SPECIALIST, MCMASTER CARR

Customer Solutions position- assist customer with placing online orders and provide technical support for items previously ordered. Resolved customer shipping/billing problems and replacement of defective tools/equipment. Call center experience with high focus on customer satisfaction and accuracy of order entry.

5/1999 – 8/2007

SR COLLECTIONS TEAM LEAD, FEDEX TRADE NETWORKS

Results driven in proactively monitoring/collection US Customs brokerage clearance portfolio for National Accounts. Conduct analysis to identify problems/root cause for billing/AR issues, initiate & manage corrective action plan. Implement dispute tracking system to manage disputes and data for various regions and increase accountability for resolving customer issues. Scheduled/coordinated Departmental meetings serving as AR subject matter expert. Served as Lead over three Collection Specialist distributing accounts and assisting with escalated customer calls and resolution.

08/1997-04/1999

BUYER, OXFORD INDUSTRIES

Purchased and expedited trim for sewing plants/warehouses in US and offshore locations for men’s apparel company. Issued and maintained purchase orders accurately for future cuts. Purchased trim for emergency shortages due to waste factors and lost in transient trim. Traveled to sewing plants twice a year to conduct inventory. Met with current and future vendors to maintain professional relationship. Research invoicing problems due to price discrepancies, chargeback deductions and implemented program to issue Debit memos to suppliers. Process rebates for department stores and manufacturers based on contract and/or sales agreements.

EDUCATION

12/2013

ASSOCIATES OF APPLIED SCIENCE ACCOUNTING, CHATTAHOOCHEE TECHNICAL COLLEGE

3.78 GPA

10/2020-

BACHELORS BUSINESS ADMINISTRATION, SNHU

4.0 GPA

SKILLS

Credit Analysis D&B

Excel Intermediate V-lookup/ Pivot Tables

AS400

Google Docs

Data analytics

EDI

Lean Certified (White & Yellow Belt)

People Soft & Oracle Financials

Salesforce

SAP Honeywell Vertex

JD Edwards

Tableau

Cognos

Model N

Alteryx

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