Customer Service Excellence
Resume:
Kimora
Arnold
New York, NY
Contact:
****************@*****.***
Personal Summary
Dedicated and versatile professional with a strong background in customer service, hospitality, and serving. Experienced in managing high-paced environments, delivering exceptional guest experiences, and building client relationships. Known for excellent communication skills, reliability, and a proactive approach to problem-solving. Eager to leverage diverse skills in a dynamic and growth-oriented role.
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Skills
● Customer Service Excellence
● Leadership and Team
Collaboration
● Problem-Solving and Critical
Thinking
● Time Management and
Organization
● Communication and
Reliability
● Customer service
● Work ethic and integrity
● POS systems
Education
Howard University
Location: 2400 6th St NW,
Washington, DC 20059
● Major: Radiation Therapy
● Gpa: 3.11
● Related Coursework:
Biology, Chemistry, Sophie
Davis Medical Program,
Physics, Anatomy
● Promise Academy 2
Charter School - .High
School Diploma GPA: 4.0
Experience
Burlington/Cashier
January, 2025–May, 2025, Washington, Dc
● Processed customer transactions accurately and efficiently using the POS, system.
● Provided friendly and prompt service, resolving customer inquiries effectively.
● Maintained cleanliness and organization of the cashier station.
● Operated cash register and accurately processed payments, returns, and exchanges.
Hot N Juicy Crawfish / Server and Host
April 2021–March 2025, New York, NY
● Provided excellent customer service by anticipating needs and responding promptly to requests.
● Greeted and accommodated guests, building a positive experience from the first interaction.
● Demonstrated ability to interact with customers in a friendly and professional manner.
● Used good communication skills to reduce guest dissatisfaction.
● Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
● Memorized menu to help diners make informed meal choices.
● Assisted with the training of new staff members. Shake Shack / Team Member
May 2021–August 2024, New York, NY
● Delivered exceptional table service and ensured guest satisfaction in a high-paced environment.
● Organized kitchen operations to maintain food quality and presentation.
● Trained in food safety and health protocols; obtained Food Health Certificate.
● Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
Activites
● HU Alternative spring break service with mentoring high school students
● HU Nursing Club
● Community service hours at DC Central Kitchen
● HU New York City Club
● Service with Casey Trees cleaning up gardens and parks
● Sophie Davis Medical Program is getting hands-on experience while shadowing doctors and nurses.
Contact this candidate