Customer Service Quality Assurance

Angela Blackston

Gulfport, MS ***** 228-***-**** ****************@*****.*** Bold Profile

PROFESSIONAL SUMMARY

Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

SKILLS

Order Receiving

Display Assembly

Price Checking

Loss Prevention

Planogram Execution

Merchandise Stocking

Positive Attitude

Customer Relationships

Signing and Pricing

Willing to Learn

Shelving of Products

Money Handling

Customer Assistance

Time management

Problem-solving

ID Verification

Cash Handling

Guest Inquiries

Refund Handling

Payment Posting

Customer Relations

Cleaning and Sanitizing

Cash Handling and Management

Retail Merchandising

Warranty Service

Critical Thinking

Mileage Tracking

Route Logs

Attention to Detail

Shopping Orders

Route Management

Time Management

Problem-Solving

Customer Service

WORK HISTORY

STOCKER 01/2020 to CURRENT

Ross Dress For Less Gulfport, MS

Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.

Reduced out-of-stock situations with regular monitoring of product levels on sales floor.

Improved customer satisfaction by promptly locating items and providing product information.

Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.

Assisted in conducting accurate physical inventory counts, resulting in improved stock management.

CUSTOMER SERVICE REPRESENTATIVE 02/2017 to CURRENT

Lowes D'Iberville, MS

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined phone calls processes for improved efficiency and reduced wait times.

Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Handled customer inquiries and suggestions courteously and professionally.

Answered constant flow of customer calls with minimal wait times.

Processed customer service orders promptly to increase customer satisfaction.

Maintained up-to-date knowledge of product and service changes.

Cross-trained and provided backup support for organizational leadership.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

DELIVERY DRIVER 07/2021 to 09/2023

SunHearld Newspaper Gulfport, MS

Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Maintained strong relationships with clients through proactive communication and personalized service.

Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

CARRIER 11/2018 to 04/2019

United States Post Office Gulfport, MS

Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.

Improved operational efficiency by streamlining processes and implementing cost-saving measures.

Collaborated with team members to meet and exceed performance goals consistently.

Maintained accurate records of shipments, ensuring proper tracking and timely delivery.

EDUCATION

Bachelor of Science

University Of Neew Orleans, New Orleans, LA

High School Diploma 05/2003

Pascagoula High School, Pascagoula, MS

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