Administrative Assistant Customer Service

JILL PENNY

*** ****** ***** *****, ***** Heights, TX 75145 Cell: 214-***-**** **********@***.***

SUMMARY

Resolute and focused medical administrative assistant with 25+ years of experience in busy physician offices. Qualified to make valuable contributions in various areas of the healthcare industry including accounts receivable representative, patient account specialist, customer service associate, insurance/referral coordinator. Energetic personality with the ability to interact effectively, and in a supportive manner with people of all ages and backgrounds.

HIGHLIGHTS

Extensive knowledge of healthcare procedures and medical terminology.

Provide customer service for inbound and outbound calls.

Strong organizational skills.

Strong ability to multi-task.

Prompt, courteous and dependable professional.

Capable of working independently in a fast-paced office environment.

EXPERIENCE

April 2017 to Current Retina Specialists

Senior Billing Specialist

Reconcile daily batches of cash, credit card & checks for five, high-volume clinics.

Review patient statements daily and all patient billings.

Obtain prior authorizations for surgical procedures.

Manage electronic remittance payments to respective accounts.

Follow up on delinquent accounts in a prompt and effective manner to maximize collection.

Cross trained to perform all functions within the medical office, including back-office support and patient aid.

July 1998 to March 2017 Parker H. Meyer, MD

Administrative Assistant/Insurance and Referral Coordinator

Ensure new and current patient records have complete billing contact and insurance information.

Verify insurance for patients’ eligibility and benefits.

Collect and post patients’ fees according to protocol.

Initial contact person for patients’ problems and complaints

Works closely with insurance companies to obtain referrals and prior authorizations.

Manage delinquent accounts in a prompt and effective manner to maximum collection.

Establish payment plans for patients and ensure consistent account activity and communication.

Cross trained to perform all functions within the medical office, including back and front office support.

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