Administrative Assistant
Resume:
Joan Brooks
Clinton, MD *****
*******@*****.***
QUALIFICATIONS SUMMARY
Results-driven Administrative Specialist with over 25 years of progressive experience delivering high-quality administrative, operational, and clerical support across federal, state, and private sectors. Known for integrity, professionalism, and a detail-oriented mindset, with a demonstrated ability to manage complex schedules, handle sensitive information, and streamline office systems. Strong background in document control, staffing support, electronic records management, and cross-functional coordination. Experienced with Microsoft Office 365, GE-Centricity EHR, INVISION, Adobe, Google Workspace, and various HR and EMR software systems.
CORE ADMINISTRATIVE COMPETENCIES
Staff & Office Administration
Calendar & Meeting Management
Electronic & Paper Record Maintenance
Timekeeping & Payroll Processing
Document Drafting & Editing
Human Resources File Management
Front Office Operations & Phone Screening
Microsoft Office Suite Adobe Google Docs
GE-Centricity GE-IDX INVISION ERE HHAeXchange
EMPLOYMENT HISTORY
Community Care Manager
Family Choice Healthcare Hyattsville, MD
Dec 2022 – Present
Lead day-to-day administrative oversight of staff operations for 21 CNAs/HHAs, including schedule optimization, payroll verification, and performance evaluations.
Maintain accurate HR documentation, including employee records, performance reviews, and salary benchmarking.
Collaborate with leadership on program initiatives, job descriptions, and compliance with agency hiring standards.
Prepare formal reports, analyze staffing data, and ensure timely incident resolution.
Administrative Assistant
Family Choice Healthcare Hyattsville, MD
Apr 2022 – Dec 2022
Coordinated clinical calendars, meetings, and assessment schedules using Google Calendar.
Drafted, formatted, and distributed internal and external correspondence, reports, and compliance files.
Maintained digital and hard copy filing systems and supported daily staff timekeeping and scheduling through HHAeXchange.
Conducted applicant screening, supported recruitment, and ensured record accuracy during hiring processes.
Records Manager
All That’s Therapeutic Oxon Hill, MD
Apr 2018 – Nov 2021
Spearheaded the agency’s transition to a paperless documentation system using Electronic Records Express.
Oversaw document integrity, uploading, and indexing of patient records, audits, and release-of-information requests.
Used SignNow to collect patient and guardian signatures for individualized treatment and safety plans.
Maintained compliance with privacy laws while supporting multiple program areas with documentation.
Charter Sales Associate
First Priority Trailways, Inc. District Heights, MD
Aug 2017 – Apr 2018
Managed charter bookings and customer communications, issued contracts, and processed payments using RBS software.
Coordinated schedules, confirmed logistics with drivers, and prepared detailed operational itineraries.
Maintained organized trip records, monitored email traffic, and ensured client service satisfaction.
Charter Sales Manager
AP Express Bus Company Hyattsville, MD
May 2016 – Dec 2016
Directed sales and scheduling for motorcoach charters, maintaining accurate records in RBS system.
Managed payment collections, issued refunds, and documented changes to customer contracts.
Communicated trip details to internal teams and prepared travel packets for drivers.
Records Manager
All That’s Therapeutic Oxon Hill, MD
Mar 2015 – May 2016
Organized client files for OMHC and PRP programs, ensuring regulatory filing protocols were met.
Archived discharged files weekly and fulfilled release-of-information requests within HIPAA standards.
Maintained logs and binder tracking systems and coordinated with clinicians for patient record access.
Patient Registration Coordinator (PRN)
Diamond Healthcare Washington, DC
Sep 2013 – Mar 2014
Registered patients for behavioral health services, verifying insurance and demographic information via GE-IDX/INVISION.
Collected co-pays, uploaded documentation, and coordinated communication between staff and physicians using GE-Centricity.
Maintained accurate and up-to-date EHRs in compliance with healthcare privacy guidelines.
Unit Secretary
Diamond Healthcare Washington, DC
Sep 2011 – Mar 2014
Supported clinical unit operations by handling patient scheduling, file updates, and front desk tasks.
Screened phone calls and visitors, processed insurance data, and prepared medical records for appointments.
Assisted in message routing, medication renewals, and document production using Microsoft Office and EHR tools.
Residential Supervisor
United Cerebral Palsy of Southern MD Lexington Park, MD
Mar 2010 – Jul 2011
Managed administrative tasks, medication logs, and documentation for residential services.
Supervised 13 staff members, organized meetings, and oversaw transportation scheduling and staff training.
Maintained daily documentation logs and ensured data accuracy in residential care records.
Administrative Specialist II
SC Department of Disabilities and Special Needs Florence, SC
Jul 2005 – Mar 2010
Provided administrative coordination and documentation management for psychology and residential teams.
Scheduled appointments, tracked reports, processed payroll data, and prepared agency-wide communications.
Maintained organized filing systems and evaluated timelines and project deliverables for administrative operations.
Office Automation Assistant (OA)
U.S. Nuclear Regulatory Commission Rockville, MD
Oct 1986 – Mar 2000
Delivered administrative support in a high-volume federal office, including document preparation and calendar management.
Processed time and attendance records, scheduled meetings, and arranged travel.
Prepared official reports, technical presentations, and managed conference logistics.
EDUCATION
Bachelor of Religious Studies, New Hope and Life School of Religion and Seminary (2017)
Associate of Religious Education, Believer’s Bible College (2007)
Certificate: Management Skills for Secretaries (1987)
High School Diploma, Fairmont Heights Senior High (1985)
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