Patient Access Customer Service

MISTY KELSON

Wilmington, DE ***** 302-***-**** *********@*****.*** WWW: Bold Profile

Dynamic Patient Access Registrar with a proven track record at St Francis Hospital, enhancing patient satisfaction through efficient registration and insurance verification. Skilled in HIPAA compliance and customer service, I excel in managing patient data and training new team members, ensuring a seamless experience for patients while maintaining confidentiality and accuracy.

• HIPAA compliance

• Strong organization

• Patient confidentiality

• Patient registration

• Insurance verification

• Appointment scheduling

• Customer service

• Multitasking and organization

• Team collaboration

• Team leadership

• Verbal and written communication

• Patient check-in

• Patient education

• Registration and admissions

• Electronic health records

• Phone and email etiquette

• Data entry

• Medical terminology

• Paging systems

• Teamwork and collaboration

• Time management

• Punctual and hardworking

Patient Access Registrar, 05/2020 - 11/2023

St Francis Hospital – Wilmington, DE

• Improved patient satisfaction by efficiently registering patients and verifying insurance information. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients privacy.

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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

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• Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.

• Obtained payments from patients and scanned identification and insurance cards. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

• Stayed calm under pressure to and successfully dealt with difficult situations. Medical Assistant/Receptionist, 04/2005 - 03/2020

Delaware Surgical Group – Wilmington, DE

• Checked patient insurance, demographic, and health history to keep information current.

• Maintained current and accurate medical records for patients.

• Helped patients complete necessary medical forms and documentation.

• Adhered to strict HIPAA guidelines to protect patient privacy.

• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Managed multi-line phone system and pleasantly greeted patients.

• Responded to correspondence from insurance companies to verify patient's coverage.

• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

• Transcribed phone messages and relayed to appropriate personnel. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

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• Prepared and processed patient referrals and transfer requests.

• Managed office logistics by scheduling appointments, maintaining files and collecting payments. Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

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Medical Assistant, 11/2000 - 04/2005

Dr. Abdel-misih – Wilmington, DE

• Sanitized, restocked, and organized exam rooms and medical equipment.

• Obtained client medical history, medication information, symptoms, and allergies.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Performed medical records management, including filing, organizing and scanning documents. Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

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Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

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Diploma: Medical Assistant, 06/2000

Star Technological Institute - Newport, De

General Studies : 06/1999

Newark High School - Newark, DE

EDUCATION

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