Customer Service Medical Billing

Laura Collins

**** ****** **** **** ****, TX ****3 903-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by management and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies and procedures to ensure consistent quality. Maintain and assure patient privacy.

High Academic Honors Recognition – Dean's List Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Regarded as a natural people person with strong interpersonal communication skills.

Effective problem solver, able to assess situations and identify solutions.

Manage deadlines and meet quality standards with accuracy and consistent attention to detail.

Communication Platforms – Zoom.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 35 WPM.

National Honor Society 1992-1998

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Medical Office Procedures

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Insurance Verification

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS)

Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Workers Compensation Front Office Operations Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

CERTIFICATIONS

Occpational Safety and Health Administration (OSHA) In-Training CPC In-Training CPB

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

WORK EXPERIENCE

Teleperformance INC - Remote 07/29/24-04/21/25

Medical Customer Service Representative

Provides exemplary Customer Service to patients, providers and employees for both TBD and TBD clients.

Answers patient questions, inquiries and concerns regarding their accounts.

Works with patients to resolve account balance by taking payments, setting up payment plans or screening for Financial Hardship when appropriate.

Identifies billing issues and is responsible for proper resolution.

Identifies insurance errors and is responsible for updating and loading insurance.

Responds to voice mail messages, My Chart Inquires, requests from TBD and Patient Correspondence within 48 hours.

Responds to ticklers or email messages from other employees promptly.

Answers patient questions on information regarding physicians and our locations/sites.

Provides capitated claim status to contracted providers.

Update Primary Care Physician change requests from patients.

Provides Referral Status to patients and providers for capitated and non-capitated plans.

Wills Point Tiger's Den – Wills Point, TX 09/2021 – 7/19/2024

Manager / Crew Member / Customer Service

Supervise team members, create schedules, hire and train new employees, and delegate tasks.

Provide leadership for team member and fostered a positive work environment.

Use active listening skills, resolved conflicts, and address issues in a professional manner.

Reduce food waste by 10%, resulting in cost savings.

Balance the cash draw at the beginning and end of shift and prepare and make deposits.

Stay-at-Home Parent – Kemp, TX 08/2008 – 08/2021

Homemaker

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

VOLUNTEER EXPERIENCE

Volunteer with Community Food Pantry in Tool as a Shelf Stocker and First Baptist Church of Tool as a Bible Study Leader

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