Employee Relations Hr Manager
Resume:
Christine Andrade
Lakewood, WA *****
**********@*****.***
Professional Summary
Experienced, competitive HR professional with expertise in public/private sector employment and labor relations, practical policy implementation, investigations, and HR management; and a strong leader with proven problem solving and conflict resolution skills. Expert in serving as primary liaison with staff members regarding issues and grievances, negotiating resolutions and mutually beneficial agreements. Authorized to work in the US for any employer
Work Experience
Senior HR Manager of Global Employee Relations
Alexandra Lozano Immigration Law PLLC-Tukwila, WA
November 2022 to February 2025
• Implemented a new HRBP global strategy resulting in an increase in employee/management satisfaction.
• Developed and delivered a comprehensive training program on Diversity, Equity, and Inclusion and progressive discipline policy for the U.S. workforce, resulting in more uniform application of disciplinary actions.
• Lead global employee relations initiatives for four countries within Alexandra Lozano Immigration Law
(ALIL), including implementing first employee handbook in three countries and overseeing the revamp of the U.S. employee handbook.
• Implemented HR "listening tours" across the U.S. region to ascertain executive/management HR needs and assessed/analyzed the salient themes as 2024 projects.
• Implemented the first comprehensive tracking system for all employees on performance improvement plans (PIPs), requiring managers to conduct weekly meetings with employees and follow up with HR.
• Resulted in a significant increase in the number of employees successfully completing their PIPs.
• Collaborated with cross-functional teams to develop and implement the tracking system, ensuring alignment with company policies and legal regulations.
• Provided ongoing support and guidance to managers and employees throughout the performance improvement process.
• Analyzed data from the tracking system to identify trends and areas for improvement, leading to refinements in the PIP process and increased effectiveness.
• Implemented an "open door policy" to access HR.
• Act as the primary point of contact for resolving employee relations issues, including disputes and determining disciplinary actions.
• Conduct thorough investigations into employee complaints, ensuring compliance with company policies and legal regulations across multiple global jurisdictions, including drafting and implementing the first Service Level Agreement document for conducting investigations.
• Collaborate with legal counsel to mitigate legal risks and ensure compliance with employment laws and regulations in all regions.
• Monitor and analyze employee relations metrics to identify trends and proactively address potential issues.
• Developed strong working relationships with key stakeholders across departments and regions to promote a positive work environment and drive organizational success.
• Acted as the sole HR point of contact for the 800 strong law firm for four months until the HR unit began core up.
HR Generalist
US Tech Solutions, Inc.-Seattle, WA
July 2022 to September 2022
• Delivered timely and accurate responses to the gamut of HR inquiries to over 1,000 internal HR customers, including managers and individual contributors. HR & Safety Manager
Belshaw Bros. Inc.-Auburn, WA
June 2021 to May 2022
• Sole HR personnel for over 100 employees
• Successfully recruited for, hired, on-boarded, determined salaries, and enrolled more employees than in the past four years combined
• Implemented OSHA form 300 reporting and maintained compliance
• Audited and installed permanent plumbed eye wash stations in compliance with OSHA/WISHA
• Maintained all timesheets for hourly employees
• Maintained and input all hourly/salaried benefits
• Implemented first Supervisor/Manager toolkit, drafting and teaching courses
• Maintained all HRIS transactions
• Complied with all AAP requirements
• Directed the strategic HR direction for the company
• Performed all investigations (grievances, complaints, issues/concerns) HR Generalist
The Boeing Company-Renton, WA
May 2014 to January 2021
• Reduced by over 50% number of policy violations on 2nd/3rd shifts using root cause analysis
• Implemented matrix measurement for entire company Covid19 email/response tasks to track ROI
• Perform Covid19 company-wide responses to employees and Boeing Health Services
• Receive requests, assess, investigate, resolve attendance issues, and administer attendance corrective action. Provide metrics and identify trends to decrease labor-loss. Work directly with Disability/ Leave Management on leave-related issues. Coach/train managers/employees as needed regarding attendance issues/investigative process, discus with employees their attendance/Employee Timekeeping System coding issues. Perform attendance audits to proactively identify and resolve/prevent associated attendance issues
• Perform company-wide Workday software support and training, including troubleshooting issues and optimizing usage
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Built and maintained excellent customer relationships with executives, managers, and employees through timely response to inquiries and going above and beyond to accommodate unusual requests HR Attendance Specialist
The Boeing Company-Renton, WA
January 2014 to May 2014
Reduced 787 program labor loss by 15%
HR Investigator
The Boeing Company-Renton, WA
May 2012 to December 2013
• Only contract employee chosen to partner with Boeing South Carolina Legal in week-long alleged harassment investigation at non-union factory with 100% results satisfaction
• Conducted investigations into allegations of Boeing rule violations/appropriately handled confidential personally identifiable and proprietary information Aviation Recruiter
Aviation Technical Services-Everett, WA
January 2011 to May 2011
Managed 20-50 positions daily; successfully completed full cycle recruiting contract early HR Director
Seattle, Department of Transportation-Seattle, WA
August 2006 to August 2009
• Reduced hiring process from over 120 days to approximately 30 days
• Filled over 120 positions in 3 months
• Established proper legally compliant records process
• Managed/directed full range of HR functions for 800+ operations/administrative employees in headquarters and satellite offices, ensuring timely and accurate HR work product to diverse and demanding customer base
• Maintained company compliance with all local, state and federal laws, additionally established accurate/ functional organizational standards
• Closely followed/audited programs to assess effectiveness and make proactive changes to meet changing demands
Manager of HR & Strategic Programs
City of Seattle, Department of Administration-Seattle, WA April 2004 to April 2006
• Designed new HR programs Managers Toolbox and trained 100% of agency managers
• Co-Conducted first City-wide group talks on race and social justice
• Identified/responded to/investigated/resolved complex, confidential, and sensitive issues for City's HR Director, partnering with Mayor's office, other departments, and Seattle Police Department, including reviewing reports for accuracy, logic
• Provided internal and City-wide training and consultation regarding HR procedures/practice/policies
• Developed/executed HR strategies to support business objectives
• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
Additional Experience
Various
1991 to 2004
Salem, OR - contract HR Policy Consultant
Labor Ready, Inc., Tacoma, WA - 2 separate contract Corporate Legal Counsel jobs Starbucks Coffee Company, Seattle, WA - contract Compliance Program Auditor Legros Buchanan & Paul, Law Firm, Seattle, WA - Employment Law Attorney Providence WA Regional Services, Renton, WA - contract Health Care Recruiter Texas Department of Transportation, Houston, TX - HR Manager Kansas Department of Transportation, Topeka, KS - Legal Employment/Labor Law Attorney Education
Bachelor of Arts in Journalism and Political Science Saint Mary of The Plains College
Juris Doctor
Washburn University School of Law
Skills
• Workers' Compensation
• Help Desk
• Process Improvement
• Change implementation
• Talent Acquisition
• Workforce Improvements
• Performance Management
• Recruitment
• Program Design
• Workday
• Strategic Planning
• HR Director/Management
• Training and mentoring
• Human resources
• Employee Orientation
• Leadership
• Coaching and mentoring
• Employee Relations
• Management
• Root Cause Analysis
• Termination procedures
• Attendance Management
• Labor relations
• Executive support
• Organizational Development
• Benefits Administration
• Labor Negotiations
• Human Resources Management
• Interviewing and investigation
• Company Organization
• Trained in FMLA/ADA/EEO/WC
• Analysis skills
• Change Management
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