Customer Service Operations Manager

JASMINE DALCOUR

323-***-**** **************@*****.***

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PROFESSIONAL SUMMARY

Dedicated and detail-oriented professional with extensive experience in customer service and retail management. Skilled in building strong customer relationships, resolving conflicts, and ensuring day-to-day operations run smoothly. Keen analytical capabilities, with a focus on care and enhancing customer satisfaction. Seeking to leverage these skills in a customer service management position to provide exceptional service and support to clients.

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WORK EXPERIENCE

Team Operations Manager

Manifested Passion Crystal Boutique – Las Vegas, NV August 2020 – February 2025

- Managed team schedules and assignments, ensuring optimal staffing and productivity during shifts.

- Enhanced customer loyalty and retention through personalized service and relationship- building.

- Developed and implemented effective merchandising strategies to drive sales and improve service delivery.

- Maintained accurate sales records, forecasting inventory needs based on performance metrics.

Back of House, Key Holder

Tory Burch – Las Vegas, NV

August 2019 – May 2020

- Contributed to maintaining a positive work culture, fostering teamwork and collaboration among staff.

- Managed daily operations, including tracking financial goals and adherence to company policies.

- Ensured compliance with product handling standards, signed for incoming shipments, and coordinated inventory management.

- Enhanced store presentation in alignment with brand standards to optimize customer experience.

Retail Sales Consultant

AT&T – Stevenson Ranch, CA

July 2012 – February 2014

- Applied strong customer service skills to meet and surpass sales objectives.

- Educated customers on product offerings, contributing to informed purchasing decisions and higher retention rates.

Sales Associate

New York & Co. – Valencia, CA

October 2010 – July 2012

- Delivered high-quality customer service by identifying customer needs and providing tailored solutions.

- Assisted in prioritizing daily tasks among team members, enhancing overall store efficiency. Retail Sales Associate

Aldo Group – Valencia, CA

November 2010 – July 2011

- Achieved daily sales goals through proactive customer engagement and strategic assistance.

- Provided training to new sales associates on product knowledge and effective sales techniques.

Cashier

Walmart Supercenter – Lancaster, CA

October 2007 – 2010

- Processed customer transactions quickly and accurately, ensuring a seamless checkout experience.

Administrative Assistant

Help-U-Sell Real Estate – Lancaster, CA

2005 – 2007

- Managed financial operations, including the collection of payments and disbursement of bills.

- Provided administrative support and oversaw property maintenance, ensuring customer satisfaction and operational efficiency.

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SKILLS

- Customer Service Excellence

- Cash Handling & Reconciliation

- Problem Resolution

- Team Leadership & Training

- Inventory Management

- Financial Record Keeping

- Time Management

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