Customer Service Office Assistant

MOSES LYDIA OMOSALEWA

Email: *************@*****.*** Phone: 081******** / 080********

Address: 4B, Olaigbe Street, Alagbado, Lagos State PROFESSIONAL SUMMARY

A highly motivated and detail-oriented Office Assistant with a strong foundation in financial management, customer service, and administrative support. Adept at problem- solving, multitasking, and collaborating in team environments. Committed to providing excellent service and maintaining a professional demeanor while ensuring efficiency in all office tasks.

PERSONAL INFORMATION

Date of Birth: September 10th, 2000

Nationality: Nigerian

State of Origin: Oyo State, Iseyin LGA

Marital Status: Single

PROFESSIONAL EXPERIENCE

EMATOS SUPER MARKET NIGERIA LIMITED July 2024 - Present Position: Cashier / Sales Associate

Processed sales transactions and managed cash register, ensuring accurate financial exchanges.

Provided excellent customer service, including answering inquiries, offering product recommendations, and resolving complaints.

Promoted and upsold products to maximize sales and meet store goals.

Performed cash reconciliation and maintained accurate sales receipts.

Assisted in stocking, rotating merchandise, and maintaining a clean and organized store environment.

Utilized POS and computer systems for payment processing and inventory management.

NLPC PENSION FUND ADMINISTRATORS LTD. (NYSC) June 2023 - July 2024 Position: Customer Service Representative

Responded to customer service inquiries and resolved concerns through various communication channels (phone, email, social media).

Provided information on the company’s pension products, services, and promotions.

Updated customer information, including verifying accounts and details for retirees.

Assisted in managing RSA accounts and ensured proper documentation of client records.

Coordinated with the Customer Service Manager to ensure high satisfaction levels and report issues.

Drinks'n'Chills Limited 2022 - 2023

Position: Retail Sales Associate

Managed stock deliveries, organized products on shelves, and assisted customers with inquiries.

Resolved customer queries with a focus on providing exceptional service.

Worked flexibly across multiple customer access points to ensure smooth operations.

Mr. Biggs Aug 2021 - Oct 2021

Position: Supervisor

Ensured smooth store operations by opening and closing the store on time.

Monitored staff compliance with workplace policies and safety regulations.

Provided customer service and proactively resolved customer issues. EDUCATION

Tai Solarin University of Education 2018 - 2023

B.Sc. Business Education (Accounting) Second Class Lower (2.2) Immaculate Grace Academy, Lagos State 2010 - 2017 Certificate of Higher Education

KEY SKILLS

General Office Administration

Customer Service & Relationship Management

Financial Transactions & Cash Handling

Project Management & Innovation

Performance Management

Communication & Interpersonal Skills

Problem-Solving & Empathy

Team Collaboration & Leadership

COMPUTER SKILLS

Microsoft Excel & Word (Advanced User)

POS System Operation

REFERENCES

Mr. Babarinde Victor Oluwamuyiwa

Nigerian Content Development & Monitoring Board (NCDMB) Phone: +234**********

Mr. Kola Adigun

Head, HR/Admin, NLPC Pension Fund Administrators Ltd. Phone: +234**********

Contact this candidate