Regulatory Compliance Strategic Planning

Angela Bailey

*** * **** * **** ** · Pleasant View, UT 84414

******.****.*********@*****.*** · 801-***-****

LinkedIn: https://www.linkedin.com/in/angela-bailey-b2aa738b

Professional Summary

Results-driven Management Professional with over a decade of experience leading high-performing teams in third-party collections and operational environments. Skilled in strategic planning, regulatory compliance, employee development, and cross-functional leadership. Adept at optimizing workflows, boosting recovery rates, and improving organizational performance. Known for building collaborative cultures that promote growth, integrity, and measurable results. Proven ability to mentor, motivate, and manage teams in fast-paced, results-oriented settings.

Professional Experience

Bonneville Billing and Collections — Senior Collection Manager

Ogden, UT Full-Time 2013-2024

Hours per week: 40

Led and managed a department of 35–50 employees, consistently exceeding revenue and recovery targets.

Developed hiring strategies and led recruitment, interviewing, and onboarding of top-performing team members.

Designed and implemented comprehensive training programs on FDCPA, CFPB, and compliance standards.

Oversaw HR functions including payroll approvals, timecard monitoring, benefits coordination, and policy enforcement.

Streamlined operations and introduced workflow improvements that cut costs and increased departmental efficiency.

Provided leadership with strategic recommendations through data analysis and workforce planning.

Built collaborative partnerships with leadership, sales, billing, and client services to meet company-wide goals.

Maintained a culture of accountability and transparency, coaching employees to meet KPIs and development goals.

Managed complex escalations, negotiated settlements, and led decision-making on repayment plans.

Prepared delinquent accounts for legal processing through investigative asset verification.

Leadership & Management Skills

Team Leadership & Performance Coaching

Strategic Planning & Operations Management

Process Optimization & Cost Efficiency

Regulatory Compliance (FDCPA, CFPB)

Talent Development & Training Programs

Data Analysis & Business Intelligence

Cross-Functional Collaboration

Conflict Resolution & Client Relations

Confidential Data & Risk Management

Technology & Systems Expertise

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)

Paycom · Finvi · LexisNexis · Equifax · Experian · TransUnion · idiCore

Skip Tracing Tools · Billing Systems · TLO · Data Reporting & Analysis

PDMSS · JST · IMIS · SIS · Mitel · CRM Platforms · Gmail · Modern Web Browsers

Certifications

ACA FDCPA Certified

ACA Collection Specialist

ACA Certified Trainer

Certified Collector – American Collectors Association

Awards & Specialized Training

Multiple Employee of the Month awards for leadership and innovation.

Recognized for launching successful growth projects with measurable ROI.

Crucial Conversations · Advanced Composite Repair · Low Observables · IMIS

Community Involvement

Pantry Donations: 50+ volunteer hours annually

Professional Reference

Jim Eastwood

Manager 385-***-****

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