Customer Experience Service
Resume:
PROFILE
Dedicated, proactive professional with over 15 years of experience in
sales, management, and customer service. A motivational leader with the ability to quickly adapt to a wide range of business situations, while maintaining a professional and positive attitude. A proven track record of sales service and going above and beyond for the best customer experience. An outside the box thinker with experience developing creative operational strategies for strengthening and deepening both internal and external business relationships. EXPERIENCE
Restaurant Orsay 2023-Present
• Personable and professional, front of house bartender/server, responsible for creating a unique, personal, and intimate guest experience.
• Executing thirty-two steps of service with each table. Requires working closely with other team members to delegate necessary task to better enhance the overall guest experience.
• Diligently working in a fast paced environment, prioritizing multiple task in an order that is most beneficial for the guest.
• Creating innovative, complex, and sophisticated cocktails seasonally and at any given moment during a shift. Thinking outside the box to mastermind one of a kind recipes while using available resources.
• Fostering and cultivating new and existing relationships, externally and internally, by establishing a safe and welcoming environment. Mojo No.4 2016 to 2022
• Team Lead, capable of managing extremely busy front-end restaurant/bar operations in a friendly and efficient manner.
• Prepare a wide variety of bar inventory staples to maintain superior service to customers, while also reducing waste.
• Create and flawlessly implement specialty craft cocktail menu/ recipes in addition to a variety of other classic cocktails.
• Responsible for maintaining employee morale while optimizing the customer experience by creating a pleasant, welcoming and inclusive atmosphere.
• Resolve conflicts or complaints between employees and/or patrons in a professional manner.
• Resident subject matter expert for famous liquor selection
(particularly bourbons and whiskeys), fielding patron questions, and providing options based on their personal tastes. KAILYN MAHAFFEY
Sales Professional
• Building relationships while upselling with new and returning customers.
Aerotek, Jacksonville, FL- Recruiter 2015-2016
• Creation/review/revision of client job descriptions to attract and retain top talent.
• Field sourced candidates from various systems such as RWS, Career Builder, Linkedin, and Indeed.
• Conduct candidate interviews, keeping client needs/requirements at the forefront.
• Complete reference checks, new employee onboarding process, and submittal of candidate packages for client portfolio.
• Gather leads, set meetings, and cold call companies to obtain new business and expand existing business.
• Manage multiple employee calendars and create various sales performance reporting.
• Built and maintained talent pipelines for recurring roles, reducing reactive recruiting efforts.
Finish Line, Jacksonville, FL – General Mgr/Ast Mgr 2007-2015
• Managed highly effective retail sales crew, promoting and exceeding sales goals, while minimizing losses (theft).
• Resolve customer, as well as employee complaints.
• Review resumes, pre-screen, and interview employee candidates.
• Conducted interviews using behavioral and personality-based questionnaires, assessing candidate’s ability to perform essential job duties.
• Create and extend job offers, completed employee onboarding tasks, including I9 and W2 forms.
• Mentor staff via daily coaching, performance feedback and goal setting.
• Evaluate staff performance, prepare/deliver annual reviews and create action plans to improve productivity, morale, and exceed customer expectations
• Maintain communication between corporate and regional management through daily, weekly, and month-end operations and productivity reporting.
• Awarded “Rookie Manager of the Year” in 2009, highest percentage of new rewards member signups multiple years in a row, top sales gains awards in 2009, 2010, and 2011, including back to back million dollar sales gains.
EDUCATION
Florida State College at Jacksonville 2018-2022
Associates in Arts in Business Administration, 3.4 GPA CONTACT
***********@*****.***
! Jacksonville, FL
EXPERTISE
Business Development
Organizational Skills
Strategic Planning
Critical Thinking
Judgement & Decision Making
Social Perceptiveness
Team Building & Leadership
Time Management
Complex Problem Solving
Project Management
SKILLS
Microsoft Office Suite
Operations Management
Sales
Interpersonal Skills
Staff Training & Development
Excellent Communication
Strategic Planning
Negotiation
Contact this candidate