Office Manager People Operations

SHAUNEE “MICHELLE” JIMENEZ

Office Manager Executive Administrator Account Manager

Oceanside, CA 442-***-**** ****************.*******@*******.*** Organized, energetic, and innovative administrative professional with 9+ years of experience boosting organizational productivity by serving as an indispensable partner to businesses and leaders. A proactive contributor who excels in delivering the right tools, resources, and support with little or no direction. Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations. Core Competencies

Medical Terminology Data Entry Inventory Control Pharmacy Insurance Customer Service Pharmacology Verbal & Written Communication Presentation Skills Microsoft Office Google Suite Billing Record-keeping QuickBooks Excel Outlook Concur Veeva Vault Slack ATS ADP Asana Coupa KPDS IM81 Epic Health Connect Optime Lotus Notes Lucid Charts Box Professional Experience

Office Manager (remote) September 2023 – January 2025 Dropsuite Singapore

• People Operations Role to the US team; to represent the Global Head of HR, Entity Director, internal staff, external business partners, and vendor, serve as the first point of contact for US employees

• Support with recruitment activities and coordination, onboarding of new hires/offboarding employees, organizing online and offline employees (team building) events, monitoring employee wellbeing and escalating issues to the Head of HR, inventory management and ordering IT equipment if needed, assisting in the preparation of letters (such as employment verification), assisting in the preparation of reports and presentations

• HR & Financial administration: Monthly payroll processing (via QBO) Monthly 401k processing (via SaveDay) (incl. Coordinating the enrolment, cancellations, terminations, and benefit changes)

• Managing health insurance (enrolment, point of contact, yearly renewal), acting as liaison with our broker and health insurance providers, maintaining HR & Admin files and records (in Box and Bamboo), ensuring that all is complete and up to date, ensure that Dropsuite complies with all relevant federal, state, and local laws and regulations, handling mail & document management, physical Cheque deposits

Executive Administrator (remote) January 2022 – March 2023 Cue Health San Diego, CA

• Represent the Quality Assurance Vice President, Chief Medical Officer, CEO & CFO and to internal staff, external customers, and vendors

• Assist executives with operational and administrative duties; collaboration with HR/recruitment for candidate tracking, onboarding, schedules (agenda/material preparation) meetings/minutes, expenses/invoices, travels, correspondence, email management

• Make independent decisions regarding planning, organizing, and scheduling of executives’ work

• Administer various complex programs, projects and/or processes specific to the executives served

• Perform analysis, research, and projects to assist with management decisions as assigned

• Prepare and maintain complex reports and other pertinent operational data Handle policy and procedure issues for management as needed; Manage training modules for Quality Assurance, maintain completed progress and reward with HR accordingly

• Handle policy and procedure issues for management as needed; Manage training modules for Quality Assurance, maintain completed progress and reward with HR accordingly

• Keep informed on new developments and procedures that affect the company through frequent contact with other organizations, departments, and divisions

• Assist in budget preparation and control activities

• Other duties as assigned

Executive Assistant / Department Administrator (hybrid) February 2018 - December 2021 Ionis Pharmaceuticals Carlsbad, CA

● Conceptualized and created training material for a department of 50, utilizing MS PowerPoint, ensuring 100% company compliance rate

● Administrative duties; schedules meetings/minutes, expenses/invoices, travels, correspondence, email management

● Manage training modules for Quality Assurance, maintain complete progress and reward with HR accordingly

● Coordinate communications, track, and follow up on requests (20+ daily), and identify those of importance which require immediate attention

● Scheduled and coordinated complex, multi-travel arrangements delivering a 5% decrease in travel expenses through negotiation of discounts

● Slashed office expenditures $ by negotiating cheaper supply contracts, implementing inventory control, and standardizing ordering procedures

● Recruited and interviewed candidates for executive/director roles, retaining quality employees

● Improved department morale by coordinating employee recognition program and social events ● Other duties as assigned

Account Manager January 2013 - January 2018 Kaiser Permanente Reseda, CA

● Generated revenue increases by overseeing an assigned portfolio of clients

● Briefed with purchaser benefit administrators by answering questions, explaining Health Plan policy and contractual provisions related to membership & billing, improving efficiency

● Conduct purchaser audits with large payment variances, unallocated payments, and other specified criteria

Surgery Scheduler/Receptionist/Financial Counselor Interview non-members and industrial patients in the medical center Determine method of payment for non-members / need for financial Assistance. E-referral, Verify insurance eligibility, benefits through health plan And commercial insurance. Resolve questions regarding fees and billed Services/ collect payments when appropriate. Systems used: KPDS, CARG, OPAS, IM81, FCMS, HEALTH CONNECT

Patient interview, document preparation, revenue collection, collecting demographic, financial and medical information, ascertaining health plan status, research eligibility.

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Education & Certifications

Senior & Executive Assistants Certificate, Institute of Administrative Management (IAM), October 2022 Bachelor of Science (BS) in Psychology, Liberty University, August 2026 (anticipated) Medical Terminology Certificate, Des Moines University, 2013

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