Mental Health Case Management
Resume:
JAMILAH K. COLEMAN
Orlando, FL (Open to Remote)
Remote-Ready 25+ Years Admin & Medical Coordination HIPAA-Compliant PROFESSIONAL SUMMARY
Detail-oriented and compassionate healthcare administration professional with over 25 years of experience across medical referral coordination, Medicaid benefits counseling, and mental health support. Proven success in remote environments, handling confidential patient data, coordinating complex medical services, and navigating systems such as Epic, Careport, and EMRs. Seeking a fully remote healthcare support role in referral coordination, medical admin, or case management. CORE SKILLS & TOOLS
Medical Skills: Referral Coordination, Insurance Verification, EMR/EHR Systems, ICD-10 Coding, Medication Reconciliation, Benefits Counseling
Systems: Epic, Aidin, Careport, WellSky, MedForce, OKTA, Workday, HCN, Slack, Zendesk, Dosespot, TruePill, RingCentral
Administrative Tools: Microsoft Office Suite, Outlook, Teams, Google Workspace, VOIP, CART, REFER, CIRTS, FLMMIS
HIPAA Compliance Case Management Data Entry & Audit Remote Communication Multisystem Navigation
PROFESSIONAL EXPERIENCE
Care Coordinator
ProHealth Pharmacy Solutions / CarepathRx Remote
Jan 2023 Jun 2025
- Coordinated IV infusion referrals across major Central and West Florida hospital systems
- Processed and verified referral documentation, diagnoses, insurance eligibility, and benefits
- Entered and reconciled medical orders and medication lists; performed ICD-10 coding
- Collaborated with liaisons, prescribers, and patients to ensure accurate delivery and care
- Systems used: Epic, Careport, WellSky, Aidin, MedForce, Workday, OKTA, Outlook, Teams, RingCentral Client Coordinator
Cerebral Mental Health Remote
Dec 2021 Jul 2022
- Managed medical support for 1300+ clients using EMR and chat platforms
- Triaged medication requests, renewals, and reported side effects to prescribing teams
- Scheduled clinician appointments and ensured HIPAA-compliant communication
- Provided patient education for behavioral health, smoking cessation, and opioid support
- Systems used: Dosespot, TruePill, OKTA, Slack, Chargebee, Zendesk Medicaid Benefits Counselor Call Center & Eligibility Team Senior Resource Alliance (SRA) Orlando / Remote Hybrid Sep 2013 Nov 2021
- Educated clients on the Statewide Medicaid Managed Care Long-Term Care (SMMC-LTC) Program
- Conducted assessments and verified eligibility documentation for aged and disabled populations
- Navigated systems including REFER, CIRTS, FLMMIS, DCF, and liaised with AHCA and DOEA
- Assisted in obtaining Form 3008, tracked application status, and ensured HIPAA compliance Administrative Secretary / Long-Term Care Ombudsman Florida Department of Elder Affairs Orlando, FL
Nov 2009 Aug 2013
- Supported residents in long-term care facilities by advocating for their rights and resolving complaints
- Maintained office operations including database updates, transcription, and CEU coordination
- Used Oracle database, Microsoft Word, Excel, Outlook, and managed volunteer communications EDUCATION
High School Diploma North Marion High School, Ocala, FL On-the-job medical training & systems knowledge gained over 25+ years in healthcare settings References available upon request
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