Customer Service Administrative Assistant
Resume:
Catherine Bowman
*** ****** ** *********** ** ***10
McMinnville, TN 37110
*************@*****.***
Professional Summary
People oriented professional with over 2 years of healthcare industry experience; able to offer quality customer service in a variety of high-volume, fast-paced environments. Consistently model and inspire high levels of integrity.
Utilizes decision-making and problem-solving skills in fast-paced environments.
Maintains times management while multitasking.
Upholds written and verbal communication.
Familiar with Microsoft Word.
Types at a speed of 75 words per minute.
CPR certified.
Authorized to work in the US for any employer
Work Experience
Medical Administrative Assistant
ABHAY kEMKAR MD-Sparta, TN
April 2023 to June 2023
Fax, copy, answer phone, make calls, file patient charts, make appointments, cancel appointments, computer work, typing
Homemaker
Stay-At-Home Parent-McMinnville, TN
February 2015 to July 2017
Headed school projects, showed strong leadership skills and managed budget.
Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Required to make quick, crucial and often unprecedented decisions. Transit Operator
UCHRA-McMinnville, TN
August 2014 to February 2015
Stayed abreast of driving safety practices and traffic laws and regulations.
Held responsible for the safety and conduct of the public who were passengers.
Operated the bus under difficult driving and road conditions and made minor repairs as needed. Crew Member / Customer Service
Hardee's-McMinnville, TN
January 2014 to June 2014
Prepared and assembled food orders in a fast-paced environment.
Operated equipment, and cleaned and organized work station.
Maintained a positive attitude, followed established procedures, and promoted team work.
Utilized a point of sale system and processed transactions appropriately. Homemaker
Stay-At-Home Parent-McMinnville, TN
May 2003 to January 2014
Maintained a fair, consistent set of standards.
Provided excellent listening and delegation skills.
Successfully foresaw and planned for possible contingencies.
Resolved household issues and led by example.
Division Communication Clerk
Marymount Hospital-Garfield Heights, OH
May 1999 to February 2001
Took and documented patient vital signs.
Assisted with creating and updating patient charts and inputting medications.
Completed computer work, paper work, faxing, and copying. Education
Medical school in Medical Assisting
Fortis Institute-Cookeville - Cookeville, TN
June 2023 to April 2024
Associate of Science degree in Health Sciences
Ultimate Medical Academy
2018
High school diploma or GED
Skills
• EMR systems
• ICD-9
• Clerical experience
• Anatomy knowledge
• Patient Care (2 years)
• Claims (Less than 1 year)
• Administrative Assistant (1 year)
• Filing
• Coding (Less than 1 year)
• Cash handling
• HIPAA
• Documentation review
• Medical receptionist
• Communication skills
• Computer skills
• Medical Scheduling
• Medical office experience
• Medication administration
• Insurance verification
• Vital signs
• Medical Office Experience
• Insurance Verification
• Customer service
• ICD-10
• EMR Systems
• Medical Records
• Typing
• Billing (Less than 1 year)
• Accounting (Less than 1 year)
• Medical terminology
• Phlebotomy
• HIPAA
• Scheduling
• Medical Terminology
• Vital Signs (2 years)
• Computer literacy
• Clerical Experience
• Office experience
• ICD-10
• Medical records
• Front desk
• Front desk
• Multi-line phone systems
Certifications and Licenses
Certified medical assistant
March 2024 to Present
Certified medical assistant
Driver's License
CCMA Certification
AED Certification
Certified Medical Assistant
F Endorsement
BLS Certification
CPR Certification
September 2023 to September 2025
Additional Information
KEY QUALIFICATIONS
Basic Coding Skills for ICD / CPT * Medical Billing * Third Party * Medicare * Medicaid * HMO * PPO CMS1500 Claim Form * Billing Cycle * Claims Appeal Process * Medical Records Management * ICD-9 * ICD-10
Release of Information * HIPAA Compliance * Anatomy & Physiology * Meaningful Use Electronic Health Records * EHR / EMR * Greenway * Computer Information Systems Medical Administrative Assistant * Medical Terminology * Patient Processing * Patient Registration Medical Laws & Ethics * Pathophysiology for Medical Office * Principles of Management Medical Transcription * Office Accounting * MS Office / MS Word
Contact this candidate