Digital Marketing Customer Service

Jessica Wood

Denver, CO ***** 720-***-**** ******************@*****.***

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• Content creation

• Digital marketing

• Quality assurance

• Data analysis

• Customer communication

• Market research

• Problem solving

• Attention to detail

• Proofreading

• Creative writing

• Team building and leadership

• Task prioritization

• Google analytics

• Storytelling

• Organizational skills

• Editing and review

• Marketing Copy Creation

• Multitasking

• Professional demeanor

• Time management abilities

• Multitasking

• Adaptability and flexibility

• Excellent communication

• Google drive

• Microsoft office

• Customer service

• Content curation

• Fact-checking

Reviewer, 06/2024 - Current

Freelance-writers – Denver, Colorado

Maintained communication with customers throughout the review process ensuring they were updated regularly about progress being made.

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• Revised written output to satisfy needs of clients, directors or publishers. Consulted with sales and marketing staff to garner product and service information and discuss types of written advertising material.

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• Wrote using client's personal verbiage and reading level, creating more appealing messages. Summary

Skills

Experience

• Wrote fiction prose, short stories, personal essays or descriptive analyses.

• Wrote sales copy, letters and other advertising and marketing material. Market Research Participant, 03/2024 - Current

Freelacer – Denver, CO

• Utilized various software and tools to streamline processes and optimize performance.

• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

• Conducted testing of software and systems to ensure quality and reliability.

• Worked with cross-functional teams to achieve goals.

• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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Brand Manager - Ecommerce and Digital Marketing, 02/2024 - Current Self-employeed, Chic-Lectic Treasures – Denver, CO

• Maintained relationships with vendors to ensure timely delivery of materials needed for campaigns. Monitored online reviews and feedback from customers across social media channels to identify areas of improvement for product offerings.

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Ensured compliance with relevant regulations governing digital marketing activities within the ecommerce space.

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• Developed and implemented brand strategies to increase visibility, engagement, and customer loyalty.

• Monitored competitors' activities in order to stay ahead of industry trends. Evaluated performance metrics such as page views, click-through rates, conversion rates and cost per acquisition for each campaign.

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• Coordinated with external agencies or freelancers when additional resources were required. Created new digital marketing campaigns to promote products and services on various ecommerce platforms.

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• Conducted research to determine ideal markets for products and services.

• Cultivated business partnerships to build lasting relationships with internal and external parties. Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.

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• Recommended product changes to enhance customer interest and maximize sales. Delivered benchmarks and comprehensive client campaign reports through assessment of digital analytics compiled from Google Analytics, Open Ad Stream, Facebook Insights and Instagram Insights.

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• Planned, developed, and led negotiation of key business partnerships.

• Developed online ads and company positioning on social media sites to increase monthly sales. QA Specialist, 01/2023 - Current

Freelacer – Denver, Colorado

• Performed manual and automated testing on web-based applications to ensure quality assurance.

• Provided feedback on usability issues identified during testing activities.

• Participated in peer reviews of test plans and test cases developed by other team members.

• Executed end-to-end tests to ensure all components of the system are working as expected.

• Worked closely with product owners and business stakeholders to understand their needs and objectives.

• Actively participated in brainstorming sessions related to automation strategies for future projects.

• Evaluated new features or enhancements from a quality assurance perspective. Conducted thorough inspections of incoming materials and finished products to ensure quality standards were met.

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Food Production Worker

Sun butter – Fargo, North Dakota

• Organized inventory shelves according to established procedures.

• Inspected outgoing orders for accuracy against customer specifications.

• Weighed out portions of ingredients for each recipe batch.

• Worked collaboratively with other team members in a fast-paced environment.

• Followed all safety protocols in the production area.

• Measured ingredients accurately according to recipes.

• Set up production lines with appropriate tools and equipment.

• Operated machinery to process, package, and store food products.

• Labeled finished product containers with required information.

• Transported finished goods from the production area to designated storage areas.

• Stored raw materials properly to prevent spoilage or contamination.

• Restocked packaging materials as needed throughout shift.

• Maintained a clean, safe work environment by adhering to all safety regulations.

• Ensured that all equipment was working properly before use.

• Received and inspected incoming food products for quality assurance.

• Assisted with unloading shipments of ingredients as needed.

• Adjusted machine settings based on product specifications.

• Maintained production records, including batch numbers and quantities produced.

• Recorded batch production data to maintain adequate inventory. Set up, loaded and ran food processing equipment according to specifications for weight and ingredient mixtures.

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Sales Manager

Famous Footware – Fargo, North Dakota

• Implemented process changes to streamline sales department workflow.

• Analyzed customer data to identify trends, preferences, and opportunities for growth.

• Maintained accurate records of all transactions between customers and company representatives.

• Managed daily operations of sales department, including supervision of staff members. Provided technical support for customers when needed, answering questions about product features and capabilities.

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• Established relationships with key clients, while maintaining existing customer base.

• Resolved customer complaints regarding sales and service.

• Supported sales team members to drive growth and development. Some College (No Degree): Psychology

University of Phoenix - Tempe, AZ

Education and Training

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