Data Entry Social Media
Resume:
Colette Wallace
Converse, TX *****
*******@*****.***
Professional Summary
Motivated, result-oriented communications professional with experience working with social media and sales. Additional background in content development, SEO, and social media platforms such as Facebook and Instagram. Strong comprehension of programs and platforms including Google Analytics, Google Forms, Facebook marketing, and Abode Creative Cloud. Work Experience
Member Support Representative
ROI Call Center Solutions-San Antonio, TX
January 2023 to January 2024
Customer service as a member support call agent for Doctor on Demand. Case work, data entry, working high volume in bound call hours.
Marketing Coordinator
American Marketing and Publishing
October 2023 to December 2023
Data entry and analyst. Search engine optimization, marketing and social media content. Whirlpool
May 2022 to August 2022
Data entry and analyst. In charge of orders being completed and transmitted to correct locations throughout the US and Canada. In charge of locations of materials and sourcing. Customer service. UBuild Construction
August 2020 to May 2022
Posting AD’s that then generated leads for home renovations and Tiny Home construction. Customer service, data entry, general knowledge of construction materials and financing. Negotiation and Deal-Making- Full Sail University
September 2021 to September 2021
Learnt essential business skills that enable entertainment business professionals to grow companies, establish a strong business presence, and enhance product development. Explored the skills needed to become a strong negotiator and dealmaker, through instruction in topics like deal-structuring skills, self-awareness and negotiation skill development, tools and concepts for negotiation preparation, development of deal memos and contracts, negotiation and deal-making role-playing and critiquing the role-playing scenarios.
Business Storytelling & Brand Development
Full Sail University
May 2021 to May 2021
Implementing of brand development strategies that help companies become icons within their industry. The uses of storytelling principles to strengthen a business and deliver a superior customer experience. Development of personal brand identity
Lowe’s Home Improvement
July 2016 to June 2020
Receiving Clerk. Data entry and organization of both incoming and outgoing merchandise. In charge of daily invoices, weekly billing, shipping and receiving customer’s orders and vendor goods. Researching and collecting of data from missing or late orders to the store. Customer service, emailing, faxing, over the phone contacts with vendors.
The UPS Store
October 2015 to June 2016
Helping in assisting customers’ pack and ship items all over the world. Providing customer service as well as assistance to printing jobs for businesses, faxing, making copies etc. Other duties include answering phones, opening both business and personal mailboxes and accounts, opening and closing of registers and cleaning.
Haggen
April 2015 to October 2015
Receiver /ICC Clerk. My duties include handling all merchandise that comes in and out of the store, working directly with vendors, collecting invoices, making sure they are transmitted and accounted for towards each department in the store, emails, both sending and answering, as well as completing donations to the local food bank and churches in the Paso Robles area. Vons
June 2013 to April 2015
Worked as a cashier and in general stock eventually making my way up to nighttime supervisor. As supervisor, my duties included running the front end, making sure employees were let out on time for breaks and lunch, customer service, and closing down of outside department registers and store closings. The Manse-Marsh, TX
October 2008 to November 2012
Worked in the main dining room as well as small bistro serving residents meals as well as cooking and prepping of meals.
Entertainment Media Publishing and Distribution- Full Sail University Study of traditional as well as new digital publishing and distribution models. Exploration of issues within the industry such as piracy, social media, digital rights management, and legislation. Learned strategies for protecting and monetizing creative content and utilizing traditional as well as new distribution models to develop a publishing and distribution plan. Education
Master of Science in Entertainment Business
Full Sail University
January 2021 to February 2022
Bachelor of Science in Media Communication
Full Sail University
June 2018 to December 2020
Deer Valley High School
2002
Skills
• Filing
• Storytelling
• Typing
• Social media marketing
• Content Writer
• Zendesk
• Facebook Advertising
• Photoshop
• Content Management
• Windows
• Databases
• Google Analytics
• Content Development
• Social Media Management
• AP style
• Adobe InDesign
• Premiere Pro
• Computer hardware
• Digital Marketing
• Customer support
• Inside sales
• Remote access software
• Software troubleshooting
• Video Production
• Search Engine Optimization (SEO)
• advertising
• Mac OS
• Google Docs
• WordPress
• Content creation
• Videography
• Premiere Rush.
• Leadership
• Marketing
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