Project Coordinator Customer Service

**** ****** **** ***, **********, US, ***** •

**********@*****.*** • 207-***-****

FRANCISCO ANTONIO CASSOMA

Project Coordinator

PROFESSIONAL SUMMARY

Project Coordinator with a robust foundation in customer service and technical troubleshooting, adept at leveraging Microsoft Windows and various software systems to streamline processes. Fluent in English, Portuguese, and French, with a keen eye for detail and quality assurance. Committed to fostering innovation and collaboration, driving projects forward with effective communication and strategic problem-solving.

EMPLOYMENT HISTORY

PROJECT COORDINATOR Present

Wesco Distribution, Inc.

SERVICE COORDINATOR/ REPAIR TECHNICIAN

TTI Milwaukee Tool

• Used AX system to receive the tool for repair.

• Received inventory and processed no-charge products.

• Handled inbound and outbound calls.

• Coordinated and processed tool repairs.

• Did level 1 and 2 technician training.

• Traveled for national and global technician training on the newly launched products. LEAD OPERATIONS ASSOCIATE

Anixter/ Wesco Distribution

• SCS project lead with excellent leadership skills, learn fast, enters work orders, orders trucks, helps across departments when needed, and answers emails, etc.

• Makes leadership decisions and schedules weekly and daily production kit builds.

• Schedule meetings with project managers and the sales team to reach the deadlines.

• Work in the IP lab, configuring different types of security cameras using the Axes management program, Bosch cameras, and different IP addressing according to the customer needs.

• Pre-assembly and assembly of camera components and wiring.

• Assembly or build a network rack system (Panduit) and network cabinets (Cpi).

• Labeled and packed camera kits according to the customer's requirements.

• Helps in warehouse shipping and picking materials using Radio Frequency Scanner (RF gun), cherry picker, forklift (sit down), and some experience using reach truck (standup).

• Train new employees, willing to share knowledge and learn new skills fast. DELIVERY ASSOCIATE

Amazon Logistics Partner

• Operator of company vehicles with a good FICO score on Ementor.

• Safe driver with excellent driving skills.

• Ensure that the correct packages are delivered promptly. QA & MACHINE OPERATOR

Wika Instrument LP

• Reporting to the QA Department, handling inbound and outbound product.

• Close reports for various jobs using the company software. Coordinate tasks to ensure timely project delivery, enhancing team efficiency. Provide logistical support for seamless meetings, improving communication flow. Lead small projects, track progress, and prepare reports, ensuring stakeholder satisfaction. Monitor team contributions for timely completion, boosting project success rates. Facilitate communication between team and management, fostering collaboration.

• Perform data entry by entering job information into the computer system.

• Ensure we receive products in excellent condition.

• Operate washing machine, Allen Brad, Mafac Jeyco, pinning, and cutting-edge machines. CUSTOMER SERVICE REPRESENTATIVE

Humana Pharmacy

• Worked as a problem solver for customers & recipients.

• Successfully handle inbound and outbound phone calls as well as respond to emails and live chats.

• To be a connection between the customers and all other company departments, making sure all inquiries are handled within a given deadline.

• To calmly attempt to resolve and de-escalate any issue.

• Establish credibility quickly and maintain customer trust.

• Provide accurate information in response to questions.

• Handle situations in the best interest of both customers and the company.

• Use professional judgment to decide when to escalate a concern.

• Provides feedback reports on call issues related to downtime and/or training issues. EDUCATION

MANUFACTURING TECHNICIAN Sep 2017 - Dec 2017

Northeast Technical Institute Scarborough, ME

PRE-UNIVERSITY 2005 - 2007

Secondary School of II Cycle 2053 Luanda, Angola

MINING ENGINEERING 2010 - 2012

University Agostinho Neto Luanda, Angola

COURSES

BASIC TRAINING OF AVIATION PROGRAMS OR SYSTEMS 2013 Amadeus, Sabres and Galileo

BASIC COMPUTER

Basic Computer

SKILLS

Blueprint Interpretation (Beginner), Customer Service, Documentation, Reporting, Typing, Microsoft Windows, Microsoft Office, Troubleshooting, Bilingual, Quality Assurance, Trainer, Wmx, Core, Mainframe, Iris, Crest, Sam, Team Leadership, Logistics Coordination, Inventory Management, Process Improvement, Technical Training, Project Management.

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