Customer Service Business Operations
Resume:
Amanda Alcaraz
Administrative Professional
Contact
Seabrook, Texas
*********@*****.***
Objective
A hard-working administrative professional with over 10 years of experience seeking a new role where I can use my knowledge and skills to increase revenue, improve business operations, and provide exceptional customer service. An ideal company would allow me to showcase my strengths while also learning new skills to advance my career.
Education
San Jacinto College
Pasadena, TX
October 2024 – Present
Associate’s degree
Key Skills
Customer Service
Time-management
Communication
Problem-solving
Leadership
Experience
NOVEMBER 2018 - PRESENT
Secretary Houston Eye Associates
o Oversee front desk daily operations
o Greet, check-in/out, and provide general assistance to patients
o Verify insurance, collect copay, co-insurance,
deductibles and/or past due balances
o Maintain computer systems and patient files
o Acquire medical/ophthalmic history
o Answer telephone calls and direct calls to appropriate personnel
o Appointment scheduling
o Skilled in Microsoft Office, Medinformatix, TMHP, Availity FEBURARY 2011 – APRIL 2014
Accounting/Office Assistant American Janitor Services o Processed invoices and payments
o QuickBooks data entry
o Collected past-due payments
o Financial record-keeping
o Answered multi-line phone system
o Inventory management
o Scheduled meetings and appointments
o Skilled in 10 Key
References
Available upon request.
Contact this candidate