Patient Care Coordinator
Resume:
Angela Catapano
Cheshire, CT *****
*********@***.***
Professional Summary
Hardworking and efficiently focused Quality Medical Care professional offering excellent telecommunication, planning and prioritization skills demonstrated through 26 years of performance. Skilled Referral specialist in healthcare and business correspondences. Experienced patient care, Exceptional leadership skills with expertise in streamlining workflow, to optimize personnel strengths. Operates well with minimal supervision to meet demanding objectives. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Quality Care Coordinator
Physicians Alliance of CT (PACT), MSO-Branford, CT May 2021 to July 2025
Coordinates quality patient care and interdisciplinary team communication. Essential Functions
• Serves as liaison for coordination of care in all aspects of patient needs i.e. scheduling, procedures, new patient, etc.
• Provide support to patients throughout their continuum of care for patient visits, procedures, etc.
• Gather all information for optimization of visit or procedure and communicate it to all necessary individuals
• Achieve desired outcomes based on department metrics i.e. Quality, Office, etc.:
• Access to care
• Ensure appointments are made within 24 hours of request
• Ensure appointments with specialty are made within one week
• Ensure appropriateness of outgoing/incoming care coordination
• Gaps in Care
• Ensure patients arrive to appointment(s)
• Ensure EMR reports/notes are sent to referring provider and/or received from referred to provider through EPIC
• Patient Experience
• Identify patient barriers as it relates to patient experience with the use of Press Ganey tools.
• Identifies and resolves barriers affecting the delivery of patient care and assists with implementation of quality initiatives.
• Maintains an interdisciplinary approach to patient care, support, schedule and resource to specialists referrals.
• Utilize Electronic Medical Record (EMR) to ensure coordination of integrated care. Manager credentials in EPIC
• Collaborate with other departments, divisions, or outside entities to ensure patient experience and needs are met.
• Provide individualized care, support and resources to the patient to mitigate access barriers.
• Other Duties as assigned
Skills and Knowledge
• Knowledge of Electronic Medical Record, EPIC preferred
• Excellent communication skills to patients, providers, staff, and management
• Ability to create reports and provide data
• Knowledge of quality metrics and care within a medical practice Executive Administrative Assistant
Little Debbies
May 2008 to March 2024
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Orchestrated successful conferences, associated travel for all speakers and attendees, facilities and support services.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Worked with senior management to initiate new projects and assist in various processes.
• Used Quickbooks to produce monthly invoices, reports and other deliverables.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Medical Administrative Specialist/ Front Desk Assoc./Medical Billing Physicians Alliance of CT (PACT) Primary Care Office Location-Guilford, CT November 2020 to May 2021
Working with our team within my department and other offices within PACT to find appropriate solutions for our patients to impact excellent patient care. EPIC software for Intake for all doctors; all telephone transactions, appointments, scheduling, collecting of co-payments/balance payments. Faxes, documentation review, chart maintenance, patient communication, collection of HIPPA forms.
Computer programs NEXGEN and EPIC
EPIC billing and scheduling of appointments in and out of the office, referrals, prior authorizations per insurance companies.
COVID-19 Triage screening for all patients prior to coming into the office. Special project assigned by Donna Montesi in our West Haven office to collect $750,000 in EPIC medical billing for nursing home patients in March 2021 given 6 weeks to complete and I completed in 3 1/2 weeks. Scanning proper documentation and collecting face sheets for correct input. EPIC entry for in office patients with or without insurance. Initial New Patients and Follow-up Appointments.
Ability to operate a personal computer and related software including word processing, spreadsheet and database programs. (e.g. MS Word, Excel, Outlook, etc.). Effective working relationships with staff, vendors, administration and the community. Communicate clearly and concisely, both orally and in writing. I handle a multitude of responsibilities with minimal supervision. Master Esthetician
Saybrook Point Resort & Marina-Old Saybrook, CT
December 2013 to May 2021
• Performs over 35+ facials, chemical peels and body treatments including waxing procedures per week.
• Flexibly works evenings and weekends to maintain proper spa coverage.
• Notifies supervisor of supply needs to maintain stock, stock treatment rooms with proper supplies.
• Fosters friendly warm and exceptional customer experience. Recommends retail products for at-home use. Rebooking is Key. #1 Leader in retail sales for the last 7 years.
• Carries out administrative tasks, including product inventory checks, charting and consultations. Owner/Operator
Curves for Women-North Haven, CT
May 1999 to May 2008
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Established, administered annual budgets with effective controls to prevent overages, support sustainability objectives.
• Reduced personnel turnover and promoted employee development by recruiting team oriented candidates and implementing new training practices.
• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Input income and expense details into Quickbooks to track business finances and address variances. Managed 8 employees by supervising daily tasks. Education
BBA in Business Administration and Management
Elon University-Elon, NC
August 1994 to May 1998
Skills
• Phone etiquette
• Google Suite (10+ years)
• Administrative experience
• Calendar management
• Documentation Review
• Management
• Epic
• Payroll
• Retail Sales
• Upselling
• CPT Coding
• Insurance Verification
• Microsoft Office (10+ years)
• Office Management
• Medical billing
• Medical Terminology
• Triage
• Public Relations
• Microsoft Powerpoint
• Salesforce (10+ years)
• EMR systems
• Office experience
• Word Processing
• Financial Report Writing
• Microsoft Word
• Research
• HIPAA
• Project management
• Accounts Payable
• Event Planning
• Business Skills: Customer relations, sales & marketing, merchandising, inventory control. Qualities: Client focused, highly organized, keen listener. Attributes: Calm demeanor, well spoken, perceptive nature and professional appearance.
• Medical Office Experience
• Medical Scheduling
• Time management
• Accounting
• Medical Coding
• Interviewing
• Data entry
• Medical records
• Accounts Receivable
• Customer service
• Personal Assistant Experience
• QuickBooks
• Bookkeeping
Languages
• English - Expert
Certifications and Licenses
Epic Certification
December 2020 to Present
EPIC Superuser Certified
Medical Billing Certification
January 2008 to December 2008
I completed the class and then 2yrs experience was needed to be hired so I pursued other business opportunities but I did complete the class
Esthetician License
Non-CDL Class C
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