Customer Service Specialist
Resume:
**.***********@*****.***
Bellflower, CA
SUMMARY
Positive, friendly and upbeat DMV Title / Customer Service Specialist bringing more than 25 years of experience. Proven history of building trust with customers to promote satisfaction, resolve concerns, maintain long-term loyalty to produce higher sales and increase revenue. Expert in DMV documentation and Certified Notary Public.
CONTACT
PROFESSIONAL EXPERIENCE
7/2021 – 6/2025
Minerva’s Registration Service- Owner, San Diego, CA Processed completed and signed title documents through BPA registration system. Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved. Conduct lien sales and title bonds. Reviewed DMV required documents, identified problems and sought out resolutions to smooth title process.
1/2023 – 7/2024
Subaru of El Cajon & Summit Subaru- DMV Title Clerk, El Cajon, CA Managed DMV transactions from new / pre-owned purchases, perfecting titles from trades and walked in any DMV transactions unable to clear at the office. Wholesale vehicles to auction and all title work supplied.
03/2020- 01/2022
Auto Auction of San Diego- Customer Service Specialist, San Diego, CA Assist customers with their automobile purchases. Answered 50+ inbound calls per day. Ordered the necessary parts for vehicles going into auction. Handle the Facebook
/Marketplace inquiries with responses. Maintained the company website with uploading and removing vehicles from auction sales. 08/2019- 01/2020
Larry H. Miller Nissan of San Bernardino- Sales Floor Consultant, San Bernardino, CA
Greeted incoming customers and provided expert sales and service to drive revenue. Responded to walk-in requests for financial assistance and devised personalized solutions.
03/2010- 07/2019
Express Auto Auction- Manager, San Diego CA
Provide excellent customer service, problems solving for disappointed or irate customers. Donations scheduler/dispatcher. Opening and closing work invoices. Update and constant communication with donors and drivers picking up vehicles. Kept daily records of all vehicles picked up by tow trucks. Create and distribute via email and/or UPS, weekly sales spreadsheets with payment for four donation companies. Ordered materials/supplies for workplace and the servicing of tow trucks. Company organizer and event planner. At times, handled office banking procedures and deposit large cash amounts to bank.
EDUCATION
Southwestern College
(Automotive Repair)
Chula Vista, CA 2011
Platt College
(Graphic Design)
Ontario, CA 2003
SKILLS
Communications:
Verbal / Written
Customer relations
Teamwork
Critical thinking
Problem solving
Time management
Leadership
Adaptability
Multi-tasking
Software: Microsoft 365
Detailed Oriented
LICENSES
Salespersons’ License
Notary Public
LANGUAGES
English / Spanish
MINERVA ECHAVARRIA
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