Customer Service Financial Aid
Resume:
Jaswick Foster
Dunbar, Montego Bay, St. James, Jamaica
****-*****@*******.***
Experience: Intake Specialist/ Financial Aid-A.C.S/University of Phoenix –Mangrove Way, Montego Freeport May 2006-April 2009.
Assists students and parents in completing the required documents for financial aid.
Processes incoming documents electronically, and assists staff in administering federal and state aid programs.
Advises students about financial aid eligibility and application procedures in accordance with individual information, needs or situation;
Provides good customer service; responds to student and parent inquiries accurately and timely.
Maintains a working knowledge of all federal, state, and University programs administered by the Financial Aid Office;
Assists with electronic processing of internal and external forms related to Federal Work Study;
Assists Verification Specialist in verification of documents and consistency of data; resolves problems related to incorrect data.
Answers office emails; processes outside scholarships.
Rooms Division, Riu Resorts and Hotels, Mahoe Bay, St. James, May 2009-December 2015
Core Functions:
Front Desk Agent
General Cashier
Concierge/Guest Relations
Telephone Operator
In house Reservation
Income Auditor
Assistant Internal Auditor
Night Auditor
Night Manager
Luxury Tour Operator, Sandals, Beaches and Grand Pineapple Resorts, January 2016-September 2016
Reservation and Sales Agent
Flight Co-ordinator
Tour Planner
Guest Relations
Customer Service Agent
Secrets and Breathless Resorts and Spa 2016-Present: PBX/Telephone Manager
Work closely with other areas of the hotel taking the role of project lead as required and ensuring that a coordinated approach is taken
Deliver workshops and side by side coaching to develop the wider team
Manage the cataloguing of all telephony procedures and ensure that accurate routing flowcharts are maintained
Act as the central point of contact on all call routing issues impacting all contact channels, providing expert advice to all users
Be accountable for any first line faults that occur within the Avaya platform ensuring key stakeholders are engaged and all possible steps are taken to minimize Call Centre disruption
Manage relationships with third party suppliers
Food and Beverage Guest Service Manager:
Responsible for managing guest complaints and requests regarding dining experience.
Have a high-level of presence within the department and be confident in communicating with guests to ensure that their expectations are met and exceeded.
Manage and deliver an effective training and development system for the team to ensure that they meet their require standards and develop in their roles.
Fulfill all the quality standards of the corresponding department.
Achieve the functions and responsibilities of his position in relation to the environmental and social sustainability program. Achieve the requirements, functions, and responsibilities of his position concerning food safety and water safety (SASH).
All operative and administrative activities bound with the position, and any other duties assigned by the supervisor in line with company policies and procedures.
Guest Experience Manager:
Responsible for addressing and satisfactorily resolving any concerns guests may have during their stay.
Responsible to ensure that all aspects of the day-to-day operations are functioning at optimum levels to deliver the highest quality services to our guests. Specific Requirements/Duties of the Position Include:
Listening to guest concerns and ensuring all issues are dealt with urgently
Investigating guest challenges and ensuring incident reports are logged.
Cultivating and maintaining excellent working partnerships with resort leaders.
Seeking new methods to improve guest experiences.
Analysing guest issues to determine root cause and developing sustainable solutions in partnership with department heads
Manager on Duty:
Oversee the productivity of all departments from 2:00PM to 11:00PM
See to it that all arrival guests are settled in.
Follow up with Front Desk and PBX departments for any guest related issues that need resolution
See to it that all planned functions are executed.
See to it that all restaurants and bars are fully functional
See to it that all staff transportation arrive and leave on time.
Prepare reports for following day’s operations.
Run reservation reports
Prepare and anticipate for any emergency or medical needs that might arise.
Conduct property audits and checks.
Education and Qualification: Bsc. Finance and Min Accounts 2019
University of the West Indies, Jamaica, W.I.
Cert. Talent Management/Selection-2019
Anahuac University
Undergrad School 2006-2007
Pre-Law
Cambridge High School 1998-2003
Caribbean Examination Council Certificate
Secondary School Certificate
Relevant Courses University of the West Indies:
Accounting I & II Quantitative Methods Development Economics
International Finance Macro Economics Business Law
Financial Management I &II Finance and Development Marketing
Management Accounting I Human Resource Management_
Skills and Interests:
Excellent written and interpersonal communication skills and language/editing skills
Able to prioritize tasks and handle frequent interruptions
Works well under pressure and constantly able to meet deadlines
Competent in Windows and Windows based applications such as Microsoft Office, Internet applications and Communication Software
Flexibility and Open Mindedness along with Leadership Capacity and Potential
Sharp learning Curb with strong analytical and development Skills
References: Ms. Monique Bernard Ms. Krishna Green
Secrets Resorts and Spas Secrets Resorts and Spa
Sunset Drive, Montego Bay Sunset Drive, Montego Bay
St. James St. James
Tel: 876-***-**** Tel: 876-***-****
Jaswick Foster
Endeavours Crescent
Dunbar, Montego Bay
St. James
To the Human Resource Manager
Jewels Resort Grand
Rosehall, St. James
Dear Sir/Madam,
I am writing to explore the possibility of seeking employment in your organization as a reservation supervisor or as a junior manager in your sales and reservation department or in any other capacity that is commensurate with my skills work experience and knowledge. I have worked in a managerial capacity in one of Jamaica’s leading company. My experience and knowledge are key attributes that will allow me to contribute to the aims of the company. The nature of my job and the clients that we encounter on a daily basis requires discretion and confidentiality which are crucial tenets for any post at your organization.
I have also worked in conjunction with the human resource management office/team at my current place of employment in assisting with recruiting and selecting potential candidates for employment throughout the resort for various positions.
In my current capacity I manage a team of 10 employees and oversee the communication apparatus of 3 resorts.
Please see attached a copy of my resume for your perusal.
Regards
Jaswick Foster
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