Robin Nicole Schassburger
**** ***** **., **** **., 77493
Cell: · 281- 768-1888
Email: **********@*****.***
OBJECTIVE
To gain a position that will utilize my office and administrative experience and which allows for growth and advancement.
EDUCATION
Remington College – CMA – Certificate Medical Assistant - Apr 2008 to Nov 2009 Cinco Ranch High School – GED – June 2004
EXPERIENCE
Dr. Abigail R. Neiman Rheumatology- January 2015-July 2024
• Answer and direct all phone calls
• Check in / out patients
• Triage patients
• Refill medications
• Refer patients to research if necessary
• Transmit and request medical records
• Data entry into EMR
• Collect and enter patient payments
• Insurance verifications
• Schedule appointments, EMG procedures and study visits
• Notify patients of results
• Start IV infusions and administer drug.
• Enter billing charges and submit to insurance plans
• Enter insurance payments
• Prior authorizations
• Dispute denied claims/correct claims.
• Enroll patients in any medication assistance programs that may be available.
• Train new employees
Pioneer Research Solutions- Research Coordinator-January 2014 to January 2015
• Check in / check out patients
• Screen medical records
• Recruitment of qualifying patients
• Phone interviews to determine eligibility
• Face to face interviews and physical screening
• Scheduled additional visits as needed
• Answer and direct phone calls
• Kept log of possible patients for new / upcoming studies
• Loaded payment on payment cards for patients
• Checks and balances on account for patient payment
• Familiarized patient with all consent information
• Phlebotomy
• Drug testing
Dr Sybil Fisher Foot and Ankle Specialists – Sugarland and Houston Tx Medical Assistant – March 2013 to December 2013
• Answer and direct all phone calls.
• Insurance Verification
• Data entry for electronic records
• Perform X-rays
• Paper claims, create billing statements
• Schedule surgeries, handle surgery schedules at multiple locations
• Check in / check out patients – Appointment confirmations
• New / refill medications and prescriptions
Heritage Propane Express, LLC – Brookshire, TX Customer Service Representative
– April 2011 to 2013
• Responsible for handling customer inquiries regarding accounts. Scheduled deliveries, assigned equipment to customers, reviewed billing and accounts receivables.
• Reviewed monthly Safety requirements for drivers. Followed up with drivers regarding license renewals, required safety documents, random drug screens, and state requirements.
• Pre Interviewed Candidates for employment.
• Processed all new hire paperwork, submitted to proper corporate departments.
• Processed all driver daily work, including manifests, customer invoices, cash and checks.
• Processed all vendor account payables for payment. Tracked all monthly vendor expenses on spreadsheets and submitted to District Manager on weekly basis for review.
• Processed all driver com data ( credit card ) purchases and submitted weekly to District Manager for review.
• Involved in several special projects concerning customer accounts. Houston Neurology and Sleep Center – Houston, Tx
Medical Assistant – December 2009 to April 2011
• Scheduled patient visits and roomed patients.
• Verified Insurance eligibility
• Filed medical records.
• Confirmed scheduled appointments.
• Submitted medications for insurance approval.
• Checked patients in and out.
• Called in prescriptions as needed.
• Worked with pharmacies to approve medication pre authorizations.
• Preformed downloads from cpap machines.
• Answered and directed calls accordingly.
SKILLS
• Computer proficient in Word, Excel, Power Point
• Professional Phone attitude
• Familiar with several different computer data programs.
• Phlebotomy
• Pre Interviewing of Employment Candidates