Customer Service High School
Resume:
Caitlyn Still
**** ***** *** *** **** Newton Ia
**********@*****.***
East High School 2019
GPA- 3.1
Skills
• Animal care • Exercising and playing • Optimizing health of aquatic stock • Collecting diagnostic samples • Communication skills • To-go order preparation • Bill computation • Dining area cleanliness • Group reservations management • Customer service• Interactive communication skills • Front-of-house display creation • Food station setup • Item promotion • Table setting knowledge • Cash handling • Customer satisfaction • Sales transactions • Health department standards • Sale expertise
Work Experience
Current
Vermeer corporation
Paint material handler on the paint line in plant two. Job title includes preparing bare welded metal before being painted. This includes loading, washing, and covering bolts and parts of the metal that is not to be painted. Then unloading the peace and possibly reworking it for paint defects and getting in the right area. In January of 2023 I moved up and became a machine Technician. This new role had me operating fiber and o2 layers as well as a saw. This position required me to become skilled at navigating and operating a fork truck as well as reporting to other shift operators in shift hand offs. This made for learning how to communicate with other and keep a tighty work environment.
11/19/2019
Courtyard estates
● Full time cook and a PRN Resident assistant. As a full-time cook I make sure residents get hearty 3 to 4 course meals. While also putting in the order for the week and maintaining a clean kitchen. One of my many jobs as a full-time cook is to keep an accurate log of temps as well. As an RA I assist residents with their needs and their pills making sure that they are fully taken care of.
05/2019 - 7/20/2020
Tnt Landscaping & Nursery - Ankeny, IA
• Help customers by showing them are products and what we offer. Keeps the grounds clean and stocks shelves keeping a list of what needs to be ordered and filled. As well as sending out online shipping orders and using heavy work equipment like a skid loader. 2
06/2017 - 05/2019
Bakery Clerk Hy-Vee Inc. - Ankeny, IA
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance. Wrapped, boxed and weighed bakery department products. Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue. Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants. Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales. Helped customers locate ideal menu items by listening to the needs and recommending specific products or services. Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales. 7/2015 - 5/2017
Hostess Bianchi Hilltop - Des Moines, IA,
• Checked and restocked server areas and organized and got change for front counter. Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members. Documented reservations and communicated changes to guests using. Assisted managers with quickly resolving service- and food-related issues. Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction. Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
5/2014
Anderson animal Hospital
● I was a kennel attendant. I cleaned and took care of the animals as well as checking in clients and making appointments. I also assisted in setting up for surgeries and cleaning wounds.
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