Customer Service Accounts Payable
Resume:
PATTI TENCH
Stanley, NC *****
************@*****.***
Professional Summary
Customer Service Representative/Accounting Assistant with over 26 years of extensive expertise in financial management and client relations. Proficient in cash handling, balance sheet reconciliation, and utilizing accounting software like QuickBooks and
AS400 to ensure precise financial reporting. Demonstrates strong analytical skills and a commitment to enhancing operational efficiency and client satisfaction through innovative problem-solving and detailed financial analysis.
Work Experience
Receptionist/Accounts Receivable
Haverty's Furniture-Charlotte, NC
December 2024 to Present
Greeting customers, receive payments for customer purchases, answers multi line phone system, inbound/outbound calling. Customer service, taking calls for repairs, upselling warranties, data entry, pos transactions, sets up deliveries, enters tickets for repairs Administrative Assistant/accounts Payable Clerk
Carolina Industrial Equipment, Inc.-Charlotte, NC
August 2022 to October 2023
Managed daily accounts payable tasks, ensuring timely and accurate processing of invoices. Streamlined payment processes, reducing errors and enhancing vendor relationships. Utilized accounting software to maintain precise financial records and reports. Collaborated with team to resolve discrepancies, improving financial accuracy. Contributed to a 12% reduction in payment cycle time, enhancing operational efficiency. Administrative Assistant
First Advantage Insurance Group-Lincolnton, NC
March 2016 to August 2022
Managed client files and database entry, enhancing data accuracy and accessibility. Coordinated appointments for sales team, optimizing schedules and client interactions. Calculated sales commissions, ensuring precise and timely payouts. Streamlined communication, improving client satisfaction and team efficiency. Call Center Representative
American Lending Solutions, LLC-Charlotte, NC
January 2015 to August 2016
Negotiated payment plans, improving customer satisfaction and retention. Enhanced vehicle recovery rates with advanced Skip Tracer techniques. Analyzed financial data to create effective repayment strategies. Optimized vehicle location processes using data-driven methods. Boosted customer retention through streamlined payment negotiations. Bartender/general Manager
The Breakfast Club-Charlotte, NC
December 2001 to July 2007
Managed hiring, training, and scheduling for optimal staff performance. Implemented cost-saving measures, reducing inventory waste. Developed marketing strategies, boosting customer engagement. Oversaw financial operations, ensuring accurate payroll and tax payments. Enhanced vendor relationships, securing quality products. Office Manager
East Coast Metal Distributors-Charlotte, NC
May 1997 to November 2001
Managed billing, accounts receivable, and bank deposits for two offices, ensuring accuracy. Trained and led clerical staff, enhancing team productivity and off ice efficiency. Oversaw delinquent accounts, improving collection rates through strategic communication. Coordinated office operations in two locations, maintaining seamless workflow and service delivery. Education
DIPLOMA
South Mecklenburg High School-Charlotte, NC
September 1982 to June 1984
Skills
• Data Entry (Experienced)
• Customer Service (Experienced)
• QuickBooks (Experienced)
• Office Management
• Accounts Receivable (Skillful)
• AS400 (Experienced)
• Accounts Payable (Experienced)
• Account Reconciliation (Experienced)
• Balance Sheet Reconciliation (Experienced)
• Industrial Equipment (Skillful)
• Cash Handling (Expert)
• Journal Entries (Experienced)
• Accounting (Experienced)
• Sage (Experienced)
• General Ledger (Experienced)
• Microsoft Off ice (Skillful)
• Bank Reconciliation (Skillful)
• American Sign Language (Skillful)
• Payroll (Skillful). ADDITIONAL INFORMATION English (Native).
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