Operations Manager Service Delivery

Abdulaziz Alame

Basra, Iraq +961-******** *********@*******.*** Lebanese Single

Professional Summary

Experienced Food and Beverage Operations Manager with over 15 years in the hospitality industry, specializing in multi-unit restaurant management, P&L analysis, inventory control, SOP development, and team leadership. Proven track record in driving cost-efficiency, improving service quality, and leading high-performing teams across diverse regions including Lebanon, Iraq, Georgia, and more.

Key Skills

F&B Operations · Inventory Management · Cost Control · P&L Analysis · SOP Development · Supplier Management · Quality Assurance · Food Safety Compliance · Staff Training & Leadership · Demand Forecasting · Logistics Coordination · Guest Experience Strategy · HACCP Compliance · Microsoft Office · POS Systems

Work Experience

Operations Manager – Al Tazaj Iraqi Company (7 branches)

Basra, Iraq September 2024 – Present

• Implemented service sequence, SOPs, policies, and comprehensive operations manual

• Developed inventory and logistics systems

• Integrated inventory with recipes and POS to control cost and ensure quality

• Conducted P&L analysis and collaborated with finance for profitability strategies

• Designed kitchen operations and led training programs across branches

F&B Operations Manager – Lopota Lake Resort & Spa

Kakheti, Georgia August 2023 – July 2024

• Managed 5 restaurants, 6 bars, 6 M&E venues, room service, and minibar operations

• Oversaw safety, sanitation, budgets, financials, vendor contracts, and staff training

• Implemented guest feedback systems and service enhancements

F&B Manager – Marriott International

Beirut, Lebanon November 2021 – August 2023

• Oversaw daily F&B operations and created budget and strategic financial plans

• Developed menus, sourced supplies, launched 3 new outlets

• Hired, trained, and led teams while enforcing HACCP compliance

Branch Manager – Shogun Restaurant Group (3 branches)

Beirut, Lebanon January 2018 – October 2021

• Started managing 1 branch, expanded to oversee 3 branches

• Implemented SOPs, trained staff, analyzed P&L, optimized inventory and supplier orders

• Reduced waste by 20%, improved guest satisfaction through service innovation

Head Receiver Purchasing & Receiving Manager – The Cheesecake Factory

Beirut, Lebanon June 2015 – January 2018

• Promoted from Head Receiver to manage purchasing & receiving operations

• Maintained vendor relationships, tracked deliveries, resolved inventory issues

Restaurant Manager – Caprese Italian Restaurant

Beirut, Lebanon March 2012 – December 2014

• Oversaw inventory, customer service, staff management, safety compliance, and reporting

Floor Manager – Moon Roof

Erbil, Iraq June 2010 – January 2012

• Supervised service operations, enforced hygiene standards, and maintained guest satisfaction

Education

Bachelor of Hospitality Management, Bir Hassan College, Beirut - Lebanon July 2023

Bachelor of Business & Arts, Lebanese International University Beirut – Lebanon Jan 2009 – Jan 2012

Courses & Certifications

• HACCP Global Plan (Marriott) Jun–Aug 2022

• Food Allergy Management (Marriott) Jan–Mar 2023

• F&B Expert (Marriott) Mar–May 2023

• Train the Trainer, Kitchen Hygiene, Cost Control, First Aid, Red Cross, Safety Training

• Italian & Japanese Cuisine Training

Languages

Arabic – Native English – Fluent

Contact this candidate